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Job Post Details

Patient Advisor - job post

Optical Express
3.1 out of 5 stars
Trafford M17 8AR
From £26,500 an hour - Permanent, Full-time

Job details

Pay

  • From £26,500 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability

Location

Trafford M17 8AR

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Employee assistance programme
  • Free parking
  • Company pension
  • On-site parking

Full job description

Job Title – Patient Advisor

Location - Manchester Trafford Centre

Hours: Full time, 40 hours (must be flexible to work evenings & weekends)

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our Manchester Trafford Clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

  • Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
  • Deliver warm, professional patient welcomes and manage first impressions.
  • Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
  • Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
  • Close consultation process and schedule surgery and aftercare.
  • Manage payment, finance and administrative booking requirements.
  • Meet and exceed individual commercial KPIs.

Experience/requirements

  • Previous experience of a patient facing role
  • Excellent communication and interpersonal skills
  • High attention to detail and organisational skills
  • Proficient with use of digital and diagnostic technology
  • Experience within healthcare or high-end retail would be preferred.
  • Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

  • Competitive salary and performance bonus
  • 33 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eyewear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Workplace pension
  • Ongoing training and development opportunities
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support

INDP

Pay: From £26,500.00 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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