Medical Secretary jobs in Manchester M5

About us

A well-established business based in Central London, with decades of commercial success through its commitment to using the latest technologies. With a customer-centric focus, we have made significant strides in our industry and continue to take a forward-thinking, innovative approach to our services.

The Role

We are seeking a dedicated and organised FOH & Clinic Coordinator to join our team. This role involves managing front-of-house operations and supporting/organising practitioners with their treatment columns, as well as effective clinic administration, to ensure smooth daily operations. You will advise clients on treatments and services, take bookings and payments, and provide an excellent standard of customer service at all times.

We are seeking a professional, reliable, and composed individual to be the first point of contact, who must possess a calm, level-headed approach to managing a busy clinic and reception area. The ideal candidate will possess excellent communication skills, a professional demeanour, and will be calm under pressure. This position offers an opportunity to work in a dynamic environment where organisational skills and customer service are highly valued.

Responsibilities

• Greet patients and visitors in a courteous and professional manner, creating a welcoming environment.
• Handle patient check-in and check-out processes, ensuring accuracy of information
• Smoothly take over the client's journey from the Practitioner and complete payments and appointment bookings using our online Booking System
• Process payments/arrange terms accurately
• Promote other services and products to customers as appropriate
• Answer calls, contact clients via telephone/text/email, and escalate complaints in a timely and professional manner
• Manage incoming calls, emails, and enquiries promptly and professionally.
• Coordinate with clinical staff to ensure smooth clinic operations and patient flow.
• Manage appointment scheduling, cancellations, and follow-up communications efficiently.
• Maintain accurate and up-to-date client records in compliance with data protection regulations.
• Support inventory management for clinic supplies and materials.
• Uphold health and safety standards within the clinic environment.
• Assist the Practitioners as required

Experience and Skills

• You will have experience of working in a similar environment, and have excellent customer service and organisational skills.

Qualifications

• Previous FOH and staff organisation/administration experience within a aesthetic clinic or related industry environment, is preferred.
• Excellent organisational skills with the ability to multitask effectively.
• Strong communication skills, both written and verbal.
• Proficiency in MS Office Suite or similar software programmes.
• Ability to work well under pressure whilst maintaining attention to detail.
• Friendly, professional demeanour with a customer-focused approach.
• Ability to prioritise tasks efficiently in a fast-paced setting. This role is vital in ensuring the clinic operates smoothly while providing exceptional service to patients and visitors alike. We welcome applicants who are organised, proactive, and eager to contribute positively to our team environment.

Work Remotely: No

Schedule:

• 10.5 hour shift
• Tuesday and Friday

Work Location: In person

Pay: £13.50 per hour - dependant on experience

Additional pay: Commission pay

Expected hours: 21 hours per week

Pay: £12.71-£13.50 per hour

Benefits:

• Employee discount
• Store discount

Experience:

• Receptionist: 3 years (preferred)

Work Location: In person