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Medical Secretary jobs in North Somerset

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    • In this vital role, you will serve as the first point of contact for patients and visitors, providing a welcoming environment while efficiently managing…
    • View all Stafford Medical Group jobs - Weston-super-Mare jobs - Care Navigator jobs in Weston-super-Mare
    • Salary Search: Care Navigator/Receptionist salaries in Weston-super-Mare
    • Experience using medical practice management systems is desirable.
    • *Previous experience in a UK medical, GP, hospital, or private healthcare setting (mandatory)…
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    • REPORTS TO: PRACTICE MANAGER / Administration Lead.
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    • Rate of Pay £13.21 hour plus NHS pension*.
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    • Previous experience as a medical secretary.
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    • The Surgery is a 6 GP Partner practice with approximately 8800 patients.
    • Applicants should have excellent communication skills and a good telephone manner.
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Job Post Details

Care Navigator/Receptionist - job post

Stafford Medical Group
Highlands Lane, Weston-super-Mare BS24 7DX
£12.71 an hour - Permanent, Part-time

Job details

Pay

  • £12.71 an hour

Job type

  • Part-time
  • Permanent

Location

Highlands Lane, Weston-super-Mare BS24 7DX

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Free parking
  • Company pension
  • Free flu jabs
  • On-site parking

Full job description

Job Summary

We are seeking an energetic and compassionate Care Navigator/Receptionist to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, providing a welcoming environment while efficiently managing administrative tasks. Your proactive approach will ensure smooth patient flow, accurate appointment scheduling, and effective communication between patients and healthcare providers. This position offers an exciting opportunity to make a meaningful difference in patient experiences while supporting the daily operations of our healthcare facility.

Responsibilities

  • Greet patients and visitors warmly, creating a friendly and professional atmosphere
  • Manage appointment scheduling, cancellations, and reminders with precision and care
  • Answer incoming phone calls promptly, directing inquiries to appropriate staff or departments
  • Maintain accurate patient records and update information in the electronic health record system
  • Assist with administrative duties such as filing, data entry, and processing paperwork
  • Coordinate with healthcare providers to facilitate patient flow and ensure timely service delivery
  • Support patients with basic enquiries about services, directions, or clinic procedures

Requirements

  • Prior office experience, administrative or hospitality experience is highly preferred
  • Excellent communication skills, both verbal and written
  • Strong organisational skills with attention to detail
  • Ability to multitask effectively in a fast-paced environment
  • Proficiency with office software such as Microsoft Office or similar programs
  • Compassionate demeanor with a focus on delivering outstanding customer service
  • Ability to handle sensitive information discreetly and professionally

Join us in creating a welcoming space where patients feel valued and cared for! This role is essential in supporting our mission to provide accessible, efficient, and compassionate healthcare services. We are committed to fostering a positive work environment that encourages growth, teamwork, and excellence.

Pay: £12.71 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free flu jabs
  • Free parking
  • On-site parking
  • Sick pay

Work Location: In person

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