Medical Secretary jobs in Norwich NR10

We are a busy GP surgery based on the outskirts of Norwich with a branch Surgery in the village of Hempnall. An exciting opportunity has arisen for an experienced part time Medical Secretary to work part time alongside our current experienced team to provide support to our GP's, healthcare team and patients.

The post is advertised circa 14 hours a week but can be flexible dependant on experience.

Main Duties:

• You are to be fully conversant with System One clinical word processing package
• Complete referrals using choose and book (electronic system linked into hospitals)
• Manage telephone enquiries from both patients and hospital
• Follow up on outstanding appointments, clinic letters and patients that do not attend their hospital appointments
• Manage private referrals
• Monitor messages sent by patients through the Practice Website or the NHS email address
• Raise invoices for non-NHS work and monitor
• Process all requests for medical reports
• Photocopy medical records
• Official Forms – log on spreadsheet and allocate to GP and monitor
• Ensure the post is collected, franked accordingly and taken to Post Office
• Stationery – ensure adequate stock levels

Other Duties:

Carry out any other duties as reasonably requested by the Partners or Practice Manager.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with patients and carers.
• You are to liaise with all members of the Practice team – there is a need to work closely with dispensary, clinical, reception and administrative staff to ensure all aspects of the team are effective.
• There is a requirement to establish and maintain good liaison with other Practices, Secondary Care, Community staffs and Social Care
• Recognise people’s needs for alternative methods of communication and respond accordingly such as those who have difficulty in hearing or difficulties understanding the English language.

Training, Personal & Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• BLS update
• Child protection update
• Complete E-Learning For Health training as mandated by the Practice Manager
• Training requirements will be monitored by annual appraisal and will be in accordance with

Practice requirements. Personal development will be encouraged and supported by the Practice. It is the individuals’ responsibility to remain up to date with Mandatory Training

• Participate in the continuous development, education and training of Practice Staff of all disciplines
• If it is necessary to expand the role to include additional responsibilities, full training will be supported and provided either internally or externally

Meetings and Practice Information:

• It will be necessary to attend and contribute to various Practice meetings as requested.
• Report to the Practice Manager any matters of concern regarding your position, any other individual in the surgery or outside agency.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Ensuring that you, your colleagues and any visitors to their working area comply with the Practice Health and Safety policy.
• Reporting all accidents, injuries and dangerous occurrences promptly to line management.
• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patient’s needs.
• Effectively manage own time, workload and resources

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Job Type: Part-time

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Norwich NR14 7FA: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Employment: 1 year (preferred)

Work Location: In person