Medical Secretary jobs in Norwich NR10

About Us

Hellesdon Medical Practice is a friendly, patient-focused GP surgery committed to delivering high-quality healthcare to our community. We pride ourselves on providing excellent service and support to both patients and staff in a welcoming environment.

The Role

We are looking for an enthusiastic and organised Medical Receptionist to join our team. You will be the first point of contact for patients, providing a professional and compassionate service both in person and over the phone.

Key Responsibilities:

• Greeting patients and visitors in a courteous and helpful manner.
• Answering telephone calls and managing appointment bookings.
• Handling patient queries and signposting to appropriate services.
• Processing prescriptions and maintaining accurate patient records.
• Supporting the clinical team with administrative tasks.

About You

• Excellent communication and interpersonal skills.
• Strong organisational ability and attention to detail.
• Ability to work under pressure and as part of a team.
• Previous experience in a healthcare or customer service role is desirable but not essential.
• Proficient in IT systems (training will be provided).

What We Offer

• A supportive and friendly working environment.
• Training and development opportunities.
• NHS pension scheme.

We are looking for one part-time candidate to join the team for 27 hours per week.

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Benefits:

• Cycle to work scheme
• Flexitime
• Free parking
• On-site parking
• Sick pay

Work Location: In person