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    • New Pond Row Surgery is a forward-thinking NHS GP practice with 8,500 registered patients, working collaboratively within an efficient and enthusiastic Primary…
    • View all New Pond Row Surgery jobs - Lancing jobs - Patient Services Manager jobs in Lancing
    • Salary Search: Patient Services Supervisor for a GP Surgery salaries
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Patient Services Supervisor for a GP Surgery
New Pond Row Surgery
35 South Street, Lancing BN15 8AN
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Employee discount
Company pension

Full job description

VACANCY
Patient Services Supervisor
25.5 hours per week
Monday, Tuesday & Friday
Salary – DOE

New Pond Row Surgery is a forward-thinking NHS GP practice with 8,500 registered patients, working collaboratively within an efficient and enthusiastic Primary Care Network (PCN) alongside two other local surgeries, caring for 29,700 patients in our area.

We are expanding on the current structure within our reception team, with an aim to improve the services delivered to our practice population. We are looking for a Patient Services Supervisor who will provide excellent leadership to our fantastic reception team, enjoy working within a fast-paced environment and ensure the practice provides a high quality and caring service to our patients.

The successful candidate will demonstrate:

  • Leadership skills – able to motivate and guide the team, delegate work appropriately and be able to deliver both positive and negative feedback.
  • Strong organisational skills – able to plan/prioritise the various workloads effectively and to meet deadlines without compromising the quality of work.
  • Ownership and accountability – taking pride in your work and the work of the team as well as being proactive in your day-to-day work.
  • Confident, flexible, professional communicator – approachable, friendly with tact and empathy to enable effective communication with everyone in the practice and our patients.
  • Fast learner and good teacher – you'll need to pick up the processes and systems quickly as they change and pass on to your team effectively.
  • Strong IT skills

Previous experience in a GP surgery is desirable but not essential as long as the candidate can demonstrate suitability for the role in their covering letter & CV.

The position is part time over 3 days on a rolling am/pm shift rota, covering the surgery’s core hours of 07:00 to 18:30. Starting salary is negotiable dependent upon experience. There can be an immediate start for the successful candidate.

Please apply by sending a covering letter detailing why you are suitable for the role, and including your current CV, either by email to sxicb-wsx.npr.hr@nhs.net or by post to:

Operations Manager
New Pond Row Surgery
35 South Street
Lancing
West Sussex
BN15 8AN

Applications without covering letters may not be considered.

Closing date: 7th October 2026

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

If you have not received a response within two weeks of the closing date, please assume you have been unsuccessful.

The closing date is given as a guide and we reserve the right to close the post early once we have received a sufficient number of applicants; we advise to submit your application early to avoid disappointment.

** Strictly no Agencies **

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount

Application question(s):

  • This role requires regular working on Mondays, Tuesdays and Fridays. Are you available to work on these days?

Do you have previous line manager experience?

Work Location: In person

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