Medical Secretary jobs in Portsmouth

Care Coordinator

Full-time
Salary: £27,000–£32,000 per year
Location: Hayling Island, United Kingdom

About Home Instead Havant
Our office was established in 2015, with a mission to brighten the lives of seniors by giving them a greater sense of purpose, wellbeing and worth. This role will play a vital part in ensuring that our clients receive the highest quality of care while also supporting the growth of our business.

Job Description
We are seeking a dedicated and compassionate Care Coordinator to join our dynamic team in Hayling Island. In this fast-paced role, you’ll be at the heart of delivering meaningful care that genuinely transforms our clients’ lives. You’ll work collaboratively within a busy and purposeful environment, where your decisions and actions have a direct impact on the wellbeing of the people we support.

Key Responsibilities

• Coordinate and optimise care plans in real time, working closely with families, care staff and healthcare providers to ensure seamless, person-centred support.
• Proactively monitor and adjust care plans to achieve optimal client outcomes, taking ownership of continuous improvement.
• Maintain accurate and up-to-date client records and care documentation, ensuring compliance at all times.
• Collaborate with the Care Manager and wider team to identify and address emerging client needs and concerns.
• Respond promptly to schedule changes and communicate effectively with all relevant parties to ensure smooth care delivery.
• Manage administrative tasks, including data entry and report generation, with a high level of accuracy.
• Provide professional and friendly telephone support, often acting as the first point of contact for clients and their families.
• Contribute to the on-call rota as required, ensuring continuity of care during critical moments.
• Champion compliance with healthcare regulations and company policies, safeguarding the people we support.
• Participate in team meetings and contribute to improvements in care delivery processes.
• Coordinate with local healthcare providers and community resources to build relationships that enhance client outcomes.

Qualifications and Experience

• Exceptional problem-solving abilities, with the capacity to analyse complex situations, identify practical solutions and make sound decisions in real time.
• Strong interpersonal and collaborative skills, with the ability to build effective relationships with clients, families, healthcare professionals and colleagues.
• Excellent communication skills, with the ability to interact with empathy and professionalism.
• Proven ability to thrive under pressure, manage competing priorities and remain calm in challenging situations.
• Previous experience in care coordination, scheduling or healthcare administration, preferably within a fast-paced care setting.
• Proficiency in scheduling software and Microsoft Office programmes.
• Excellent organisational and time-management skills, with the ability to multitask and prioritise effectively.
• Minimum of 5 GCSEs, including Maths and English, or equivalent qualifications.
• Strong attention to detail and accuracy in record-keeping and documentation.
• Knowledge of relevant healthcare regulations and standards.
• Full UK driving licence and access to your own vehicle, as local travel will be required.
• Willingness to undergo an enhanced DBS check and complete any required training.
• Previous office administration experience is desirable.

Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community, as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults, and we expect all staff to share this commitment. This role is subject to an enhanced DBS disclosure.

Pay: £27,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension

Application question(s):

• Do you have your own car for work use?
• What is your postcode please?
• Do you require sponsorship to work in the UK?
• Please tell us more about any previous experience in care coordination, scheduling or healthcare administration you have.

Licence/Certification:

• UK Driving Licence (required)

Work Location: On the road