Medical Secretary jobs in Rochdale

JOB TITLE: MEDICAL SECRETARY

REPORTS TO: OFFICE MANAGER

HOURS: PART TIME 10 – 15 HOURS PER WEEK

(Days/Hours are flexible with cover for Full Time Secretarys’ Annual Leave)

MAIN PURPOSE OF ROLE

To support Full time secretary and provide a comprehensive and efficient secretarial and administrative service within the Practice, to General Practitioners and the Practice Team.

Duties and Responsibilities:

§ Type referrals and medical correspondence/reports for all clinicians, using audio typing.

§ Arrange appointments with NHS and private hospitals, using a variety of software systems including the NHS e-Referral service.

§ Prepare agendas and take minutes of meetings.

§ To deal with telephone enquiries from patients and to liaise with all hospitals and other NHS departments.

§ Operate office technology and equipment e.g., computer software packages, photocopier and other equipment associated with the work of the department.

§ Maintain effective communication between the doctors and staff using EMIS Web, Microsoft Outlook and Microsoft Teams.

§ Maintenance of electronic hospital referral forms and data management, including computerised database. Maintenance and update of referral system.

§ Accounting procedures for all non-NHS services, including invoicing, receipting and use of spreadsheets to maintain system.

§ To order and maintain stationery supplies.

§ Flexibility of working hours may be required.

§ To respect the total confidentiality of all aspects of the work involved in the Surgery premises and compliance with the Data Protection Act.

§ To carry out duties in accordance with Health and Safety at Work guidelines and Practice Policies.

§ Any other duties commensurate with the job title and as allocated by the Manager.

§ The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Qualifications/ Selection Criteria

Essential:

Ø Educated to GSCE level or Equivalent (English & Maths)

Ø Sound written and verbal communication skills

Ø Excellent computer skills (Microsoft Office Package)

Ø Excellent word processing/audio typing skills

Ø Proven ability to work effectively in a team environment and independently as required

Ø Previous medical secretarial experience and/or knowledge of medical terminology.

Ø Experience with Emis System

General

Confidentiality:

Ø In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Ø In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Ø Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

Ø Using personal security systems within the workplace according to Practice guidelines

Ø Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Ø Making effective use of training to update knowledge and skills

Ø Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Ø Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Ø Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Ø Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Ø Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Ø Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Ø Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Ø Alert other team members to issues of quality and risk

Ø Assess own performance and take accountability for own actions, either directly or under supervision

Ø Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

Ø Work effectively with individuals in other agencies to meet patients needs

Ø Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Ø Communicate effectively with other team members

Ø Communicate effectively with patients and carers

Ø Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Ø Apply Practice policies, standards and guidance

Ø Discuss with other members of the team how the policies, standards and guidelines will affect own work

Ø Participate in audit where appropriate

Pay: £13.75 per hour

Expected hours: 10.0 – 16.0 per week

Benefits:

• Company pension
• Flexitime
• Free parking
• On-site parking

Work Location: In person