Medical Secretary jobs in Romford

DENTAL GROUP · ESSEX · THREE SITES

Patient Engagement Coordinator

Multi-Site · Full Time · Essex

Location: Heybridge · West Square · Corringham | £27,000–£31,000 | 5 days/week

We're a growing NHS and private dental group with three practices in Essex, and we're looking for a switched-on, patient-focused coordinator to join our team. This is a new role built around turning missed opportunities into booked appointments — and helping our front-of-house teams get better at doing the same.

Location

Heybridge · West Square · Corringham (multi-site, Essex)

Hours

Full time, 5 days per week

Salary

£26,000–£31,000 depending on experience

Reports to

Principal / Area Manager

Works with

Practice Managers · TCO · Reception Teams

Software

VoiceStack (AI call tracking) · CareStack (AI practice management)

About Us

• Three mixed NHS and private dental practices across Essex — Heybridge Dental Practice, West Square Dental Practice, and Corringham Dental Practice
• A team of 20+ clinicians supported by dedicated practice managers and a growing support team
• We use CareStack and VoiceStack — both AI-integrated platforms — and take our systems and data seriously
• An expanding group with clear growth plans — the right person grows with us

The Role

You'll work across all three sites, using VoiceStack call data to identify where patients are falling through the cracks — then following up, re-engaging, and booking them in with the right person. You'll also support our reception teams through structured feedback and hands-on coaching, and produce clear weekly reporting for practice managers.

What You'll Do

• Analyse VoiceStack call data across all three sites to identify missed calls, incomplete bookings, and lost new patient enquiries
• Make proactive outbound calls and send follow-up messages to re-engage patients and convert interest into booked appointments
• Triage new patient enquiries and book them with the right clinician based on treatment need and availability
• Produce clear weekly feedback summaries for each Practice Manager covering call handling performance and patterns
• Deliver structured receptionist coaching — including regular site visits — covering call technique, conversion language, and patient experience
• Work alongside our Treatment Coordinator (TCO) to hand off warm patients requiring a consultation or finance discussion
• Track and report monthly on new patient numbers, missed opportunity recovery rates, and conversion performance
• Support consistent call standards and booking protocols across the group

What We're Looking For

• Preferred prior experience in dental reception, patient coordination, or treatment coordination — you must understand how a dental practice works
• Confident and natural on the phone with patients — this role involves regular outbound contact and you need to be good at it
• Familiarity with call tracking or practice management software (VoiceStack, CareStack, Dentally, SOE or similar)
• Comfortable analysing call logs and performance data, and turning them into a useful summary without being told how
• Organised and self-directed — you'll manage your own time across three sites and produce weekly reports without being chased
• Tactful and constructive when feeding back to colleagues — this is about raising standards, not catching people out
• Bonus: prior TCO or treatment coordinator experience is a strong advantage

What We Offer

• £27,000–£31,000 salary depending on experience
• Performance bonus scheme linked to new patient and conversion metrics — structure confirmed at offer stage
• A newly created role with real autonomy and visible impact across the group
• Hands-on leadership that invests in the right people and the right systems
• Mileage and travel covered for multi-site working
• Private medical health insurance

How to Apply

Send your CV and a short covering note explaining your dental background

and what appeals to you about this role to: [dentalareamanager@gmail.com]

Dental experience required. Applications reviewed on a rolling basis.

Pay: £26,000.00-£31,000.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Work Location: In person