Medical Secretary jobs in Sheffield

About the Opportunity

We are looking for a number of receptionists to join our team and play a vital role in helping patients access the care and support they need. You will be the first point of contact for patients providing a warm and approachable welcome and excellent customer service and support to patients, alongside providing efficient and organised administrative support to the practice, clinicians and wider team, helping ensure the smooth day-to-day running of the practice.

The available roles are:

• 16 hours available at Darnall Primary Care.
• 58 hours available at Mulberry Practice.
• 1 Roving Receptionist 0-hour vacancy.

We are open to full and part-time applications please state preferred location and hours on application.

For more information, please email Paula Rodgers, Support Manager on paula.rodgers@nhs.net (Darnall) or Nicola Pryor, Support Manager on nicolapryor@nhs.net (Mulberry).

About the Role

• Welcome patients as the first point of contact checking their details and supporting them through their journey in practice.
• Complete a number of administrative duties including answering the phones, replying to email queries, registering patients, updating records, supporting with prescription requests and scanning or processing documents and post.
• Act as a chaperone during clinical examinations when required, ensuring patients / clinicians are supported in line with practice policies and procedures.
• Liaise with other agencies, secondary care providers, patients, families and carers on behalf of clinicians when requested.
• Handle any task or enquiry in a professional and friendly manner ensuring we give the best customer service to patients and visitors.
• Use SystmOne for booking, amending or cancelling appointments, updating contact details and support clinicians with prescriptions, letters or notes for patients.
• Manage requests, respond to enquiries and direct patients to the appropriate team or service.
• Maintain a high standard of confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately and treating all patients with dignity, respect and compassion.
• Undertake relevant training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care, ensuring all duties are carried out in line with practice policies, procedures and best practice.

What We’re Looking For

• Previous reception experience is essential, ideally in a GP Practice or other healthcare environment.
• Excellent communication and interpersonal skills, with a friendly, professional and patient-focused approach.
• Strong organisational and administrative skills, with the ability to prioritise tasks, multitask and manage a busy workload effectively.
• Confidence using IT systems and Microsoft Office, with good typing skills, any SystmOne experience is beneficial.
• A calm, flexible and proactive approach, with the ability to adapt to changing priorities and handle challenging situations professionally.

About Primary Care Sheffield

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

What We Offer

At Primary Care Sheffield, we offer a range of benefits to support your financial wellbeing, health, work-life balance and development, including:

• NHS Pension Scheme
• Medicash EAP membership and cash plan
• Cycle to Work Scheme
• Specsavers Vouchers
• Eligible for Blue Light Card membership
• Flexible working opportunities
• Enhanced Maternity Pay
• Access to additional training and development

Pay: £12.71-£13.00 per hour

Expected hours: 1.0 – 37.5 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Application question(s):

• How many hours per week would you prefer?
• Are you applying for the Darnall, Mulberry or Roving role? Please state if you are open to multiple.

Work Location: In person