Medical Secretary jobs in Sheffield S25

Salary £25,396 - £27,264 pro rata

Location Ashgate Hospice, Chesterfield

Join Our Clinical Administration Team!

Are you an experienced and organised administrator looking for a rewarding role where your work can make a real difference to patients and their families?

We are looking for a Clinical Services Administrator to join our friendly Clinical Administration Team, providing high-quality administrative and reception support across Community Services, our Inpatient Unit (IPU), and Main Reception.

This is a varied role where no two days are necessarily the same. You’ll work across different areas of the hospice through a planned rota, helping us provide consistent and effective administrative support to our clinical services.

You’ll play an important part in supporting patient pathways, maintaining accurate records and coordinating communication between patients, families, healthcare professionals and our wider hospice teams.

A structured induction and training programme will be provided to help you develop your knowledge and confidence across all three areas of the role.

Hours: 22.5 hours per week worked flexibly, Monday to Sunday, and weekends and bank holidays will form part of a shared rota where applicable.

Why Join Us?

At Ashgate, every role matters. As a Clinical Services Administrator, you’ll be part of a team that helps our clinical services run smoothly and ensures patients, families and healthcare professionals receive a professional, welcoming and compassionate service.

You’ll have the opportunity to develop a broad range of healthcare administration skills by working across Community Services, the IPU and Main Reception.

If you’re organised, adaptable and enjoy working with people, this could be a great opportunity to develop your career within healthcare administration.

What You’ll Be Doing:

You’ll rotate across all three areas as part of a planned rota, giving you the opportunity to develop a broad range of clinical administration skills while supporting the needs of our services.

Community Clinical Administration

• Supporting the management of patient referrals, records and communications with healthcare professionals and external services.
• Responding to telephone enquiries and providing a professional and efficient administrative service to community teams.
• Maintaining accurate records and documentation across relevant clinical systems.

Inpatient Unit (IPU) Administration

• Supporting patient admissions, discharges, transfers and end-of-life administrative processes.
• Maintaining accurate patient records and ward administration and coordinating communications and transport where required.
• Providing a professional and sensitive service to patients, families and healthcare professionals.

Main Reception

• Providing a welcoming and professional reception service for patients, visitors, staff and volunteers.
• Managing telephone calls, enquiries, post, deliveries and general front-of-house administration.
• Arriving patients for appointments and maintaining accurate records using our clinical systems.

What you’ll bring:

Here’s what we’re looking for:

• Experience of working in an administrative or office-based environment.
• Good organisational and time-management skills, with the ability to prioritise a busy workload.
• Excellent verbal and written communication skills.
• A professional and compassionate approach when dealing with patients, families, visitors and colleagues.
• A good telephone manner and confidence dealing with a range of enquiries.
• Good IT skills, including Microsoft 365 and electronic data entry.
• The ability to maintain confidentiality and understand the importance of data protection.
• The ability to move confidently between teams, quickly adapt to different working environments and respond positively to changing service priorities.
• A willingness to learn and develop across our Community, IPU and Reception services.
• The ability to work effectively as part of a wider team.
• A calm, professional and approachable manner.

Experience of working within a healthcare, hospice or NHS environment would be desirable, as would experience of using electronic patient record systems such as SystmOne. However, we are particularly interested in people who have the right approach, are willing to learn and are committed to providing a compassionate service to our patients and families.

If you’re looking for a varied administration role where you can develop your skills while making a meaningful difference to people and their families, we’d love to hear from you!

About Ashgate:

Ashgate Hospice offers free, specialist, compassionate care for adults living with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney and lung conditions. Based in North Derbyshire, we support people and those important to them through a range of free and fee-paying services.

Each year, we support over 2,640 people, helping them to manage symptoms, stay informed about their care, and maintain the best possible quality of life from diagnosis onwards.

We also provide vital support to those important to them, including practical and emotional support, as well as bereavement care when someone has died.

We are more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

Benefits of joining us

At Ashgate, we take care of the people who take care of others. Our benefits include:

• Competitive hourly rate plus unsociable hour enhancements
• Generous holiday entitlement, with the option to buy and sell leave
• Flexible working options, including job-sharing where possible
• Pension scheme with up to 7% employer contribution
• A Health Cash Plan, helping cover costs such as dental care, physiotherapy, and eye tests.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A free confidential Employee Assistance Programme, available 24/7
• Cycle to Work scheme and Tech Benefit scheme to help spread the cost of your next purchase
• Commitment to training, development and career progression
• Free, on-site parking
• Discounted, onsite café at our Old Brampton site, for all staff
• A wide range of wellbeing initiatives, support and time out to practice self-care

Ready to make a difference?

To learn more about the role, please contact Sophie Dolling / Teresa Tromans on 01246 568 801.

You can also arrange to visit the hospice to see what it would be like to work with us.

Applications must be submitted via the ‘Apply Now’ button on our website. Applications sent directly to People Services or the recruiting manager will not be accepted.

Please note: This role does not meet the criteria for Skilled Worker visa sponsorship under UK immigration rules, and we are therefore unable to support applications from candidates who require this sponsorship to work in the UK.

Additional Information:

• Successful applicants will be required to complete a DBS check as part of our pre-employment process
• As a healthcare provider, we encourage staff to be vaccinated against COVID-19 and receive the annual flu vaccination, unless there is a valid reason not to.
• If you need any support during the recruitment process, please contact our People Services team at peopleservices@ashgatehospice.org.uk or call 01246 568 801.

Additional Support for Candidates

We are committed to ensuring our recruitment process is inclusive, fair, and accessible.

We welcome requests for reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health conditions.

As part of our Disability Confident commitment, we guarantee an interview to disabled candidates who meet the essential criteria for the role.

All shortlisted candidates will receive interview questions in advance to support preparation.

Accessibility Resources:

If you need support completing your online application, you can contact the Disability Employment Service / Youth Employment Service via ASCH.Disability.EmploymentProject@derbyshire.gov.uk .

We also encourage candidates to complete and share a Health Adjustment Passport. This can help us understand any adjustments or support you may need during the recruitment process or in the workplace. Sharing your passport is entirely optional, but many people find it a helpful tool for identifying and discussing support needs.

You may also be able to access support through the Access to Work scheme - a government initiative designed to help people start or remain in work if they have a health condition or disability. Thus support can also apply during the recruitment process.

The following resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership, Chesterfield Office: Call 0124 695 6275
• Disability Employment Service, Derbyshire County Council

If you have any questions about adjustments, accessibility, or the recruitment process, please contact our People Services team:

• Email: peopleservices@ashgatehospice.org.uk
• Telephone: 01246 568 801