Medical Secretary jobs in Southampton SO45

DENTAL RECEPTIONIST / ADMINISTRATORBiological Dental Practice — Southampton

Full-time preferred; part-time considered

Pay: £14.50–£18.00 per hour, depending on relevant experience and the level of responsibility undertaken.

DO PEOPLE NATURALLY FEEL AT EASE WITH YOU?

Are you confident, highly organised and keen to learn? Would you enjoy helping patients feel welcomed, informed and genuinely cared for throughout their journey?

At Dr Elmar Jung Dental Clinic, we look beyond individual teeth and consider the whole person. Our biological and integrative approach considers oral health, dental materials, treatment choices and their relationship with wider health. Many of our patients travel considerable distances to see us, so their experience from the very first contact matters.

We are looking for a warm, capable Dental Receptionist/Administrator who connects naturally with people and takes pride in getting things done right.

You will be the first point of contact for many patients and an important link between them and the dental team. This role is about more than answering the telephone and managing the diary: it is about communicating clearly, ensuring agreed next steps happen and making sure no patient or important task is overlooked.

Your responsibilities

• Welcome patients warmly and professionally
• Respond confidently and helpfully to telephone and email enquiries
• Manage appointments and practitioners’ diaries accurately
• Handle patient registration, check-in and check-out
• Maintain accurate patient records and correspondence
• Process payments, deposits, invoices and statements
• Send approved treatment plans, consent forms and patient information
• Direct clinical questions to the appropriate practitioner
• Follow up enquiries, outstanding paperwork and agreed next steps
• Work closely with the dental and administrative teams
• Maintain confidentiality and keep the reception area organised and inviting
• Coordinate patient journeys, including agreed treatment-plan follow-up, consent documentation, appointments and financial arrangements
• Support day-to-day practice management, systems, workflow and team coordination

What you will bring

• Previous office or administrative experience is highly desirable
• Excellent communication skills and a friendly, professional manner
• Strong organisational ability and close attention to detail
• The ability to multitask effectively in a busy, fast-paced environment while remaining calm
• Reliability, initiative and genuine follow-through
• Clear written and spoken English
• Proficiency with office software and confidence in learning new systems
• A positive attitude and willingness to learn new skills
• An energetic, supportive approach to working as part of a team
• A genuine interest in biological dentistry and whole-person health

Dental experience would be very helpful, but is not essential. Experience with Dentally or another dental management system would be an advantage. Previous experience in biological dentistry is not required, but you should be curious, open-minded and enthusiastic about learning our approach.

This is an opportunity to become an integral part of a caring, supportive practice dedicated to improving patients’ oral health through biological and whole-person dentistry. We value positive team members who are eager to contribute their skills, continue learning and grow with the practice.

If this feels like your kind of place, please send your CV and a few words explaining why this particular role and our approach appeal to you directly to Elmar at:

elmar@dr-elmar-jung.com

www.dr-elmar-jung.com

Pay: £14.50-£18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Employee mentoring programme
• Free parking
• On-site parking

Ability to commute/relocate:

• Southampton SO15 1HY: reliably commute or plan to relocate before starting work (required)

Application question(s):

• In no more than three sentences, what interests you about biological dentistry and this particular role?
• UK work authorisation

Experience:

• Administrative, Office, Reception: 2 years (required)

Language:

• Fluent written and spoken English (required)

Work Location: In person