Medical Support Works jobs in Scotland

Clinical Operations Advisor – Salary circa £42,000 - £45,000

Locations: Sheffield, Eastleigh, Glasgow

Closing date: 28th August 2026

This is a great job for someone who has a clinical background and enjoys using that expertise to guide others, improve processes, and make a real difference to customer outcomes. This role suits someone who is confident working independently, thrives on solving problems, and is motivated by delivering high-quality, evidence-based decisions.

A bit about the job

In this role, you will provide expert clinical guidance and operational support to help deliver safe, effective, and high-quality services. You will work closely with claims teams to make sure decisions reflect current medical best practice and industry standards.

You will also build strong relationships across the business, acting as a trusted point of contact for clinical advice. In this role, you will help drive process improvements, support colleagues with complex queries, and contribute to better outcomes for customers.

Working with a strong sense of purpose, in this role, you will help ensure that every decision supports fair, consistent, and customer-focused outcomes.

Skills and experience we’re looking for

• Nursing qualification with a strong understanding of healthcare systems and medical best practice
• Experience providing clinical advice or support in an insurance, healthcare, or related environment
• Ability to analyse complex information and make clear, evidence-based decisions
• Strong communication skills, with the confidence to guide and support colleagues
• Ability to work independently while contributing to wider team and business objectives

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £42,000 - £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% (C grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email kitti.majer@aviva.com .