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Job Post Details

Medical Customer Care Agent. - job post

Contact Web Ltd
3.9 out of 5 stars
Oxford•Remote
£13.50 an hour - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £13.50 an hour

Job type

  • Full-time

Shift and schedule

  • Weekend availability

Benefits

Pulled from the full job description

  • Work from home

Full job description

Exciting Opportunity for clinical professionals with a Passion for Customer Care.

Calling All Registered Healthcare Professionals!
We’re expanding our Medical Customer Care team and looking for Nurses, Midwives, Paramedics, and Pharmacists to join us!

Are you a health care professional with a keen interest in customer and patient care? Looking to step into a rewarding new role with a forward-thinking team? If so, we’d love to hear from you.

Join Our Team

If you're registered with the NMC, HCPC, or GPhC and want to apply your clinical expertise in a non-traditional, remote support role, this is the opportunity for you.

You’ll be supporting patients using prescribed weight loss medication — providing advice, reassurance, and clinical guidance via live chat, and phone calls during Mon to Sun - 6am - 9pm on a rota'd basis.

We’re looking for:
✔ NMC, HCPC or GPhC registered professionals
✔ Excellent communication & clinical decision-making skills
✔ Confident using digital systems
✔ Able to work independently and remotely

Make a difference from a different setting.

This is an exciting opportunity to apply your clinical expertise in a non-traditional setting, supporting patients via live chat and inbound phone calls during evenings and weekends.

Key Responsibilities

  • Provide clinically sound support to patients experiencing symptoms related to weight loss medication.
  • Handle inbound enquiries via Live Chat with professionalism and empathy.
  • Assess patient concerns and provide appropriate advice or escalation based on clinical judgment.
  • Ensure all patient interactions adhere to current clinical guidelines, protocols, and company procedures.
  • Document all interactions clearly, accurately, and in line with data protection and confidentiality standards.

Key Requirements

  • NMC, HCPC or GPhC registered professionals (UK-based) is essential.
  • Excellent written and verbal communication skills, with the ability to convey complex medical information clearly.
  • Comfortable using digital systems and chat platforms in a remote environment.
  • Able to work independently and exercise clinical judgment.
  • Availability for evening and weekend shifts is required.

What We Offer

In return, you’ll enjoy:

  • A competitive hourly rate.
  • Hybrid / Home working option of working.
  • Supportive and friendly team environment.

Job Type: Full-time

Pay: £13.50 per hour

Benefits:

  • Work from home

Application question(s):

  • Do you currently have a NMC, HCPC or GPhC registration? Any application received without this will automatically be rejected.

Work Location: Remote

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