Medical Typing At Home jobs

Job overview

We are pleased to offer an exciting opportunity for a Clinical Typing Service Coordinator to join the Surgery Division on an 18-month fixed-term contract.

The successful candidate will be responsible for the day-to-day coordination and smooth running of the Clinical Typing Service, supporting the team to deliver an efficient, accurate and high-quality service. Key responsibilities will include managing workloads, monitoring performance and implementing measures to reduce clinical typing backlogs.

The post holder will work closely with the service management team and clinicians to resolve queries relating to clinical correspondence and address issues arising from the Dictate system, ensuring that letters are processed accurately and in a timely manner.

The role requires excellent attention to detail, strong communication and organisational skills, and relevant experience in NHS administration, clinical typing or medical secretarial services. The successful candidate will demonstrate the ability to prioritise competing demands, manage workloads effectively and contribute to the continuous improvement of the clinical typing service.

Main duties of the job

• Manage the daily operational delivery of the Clinical Typing Service, ensuring sufficient capacity is available to meet demand across clinical specialties.
• Allocate and prioritise clinical typing workloads in line with agreed service standards, clinical urgency and departmental requirements.
• Monitor incoming correspondence, outstanding work and backlogs, ensuring delays are identified and appropriate recovery plans are implemented.
• Ensure urgent and time-critical correspondence, including two-week-wait, urgent suspected cancer and other clinically prioritised letters, is processed appropriately.
• Develop and maintain processes to ensure clinical correspondence is accurately recorded, tracked and completed within agreed timescales.
• Ensure appropriate arrangements are in place to maintain service continuity during staff absence, vacancies and periods of increased demand.
• Escalate operational risks, capacity issues and potential delays to the relevant management team.
• Produce and maintain accurate performance reports relating to clinical typing activity, outstanding correspondence, turnaround times and backlog levels.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

Please see attached job description.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.