Medical Secretary
Farnham Dene Medical Practice is a two site, GMS training practice, located in the beautiful Georgian market town of Farnham, Surrey with a patient list of approximately 14,700.
We are looking to recruit two Medical Secretaries to join our busy, friendly and supportive Practice. The role is based across our two sites - within Farnham Centre for Health and at the Lower Bourne (please note - there are limited public transport links to the Bourne, so the applicant should ideally be able to drive). The hours are between 20 and 35 hours per week, spread across the week, with the potential for additional hours to cover any team absence.
You will need to be articulate, work well within a busy team and use your initiative. You will also need to be efficient, flexible and professional, with extremely good attention to detail.
Main purpose of post:
To provide secretarial and administrative support to the practice management team, doctors and other clinicians within the practice.
Job Responsibilities:
- Working as part of a team to provide an efficient audio typing service for GP's and clinicians as required. This includes the typing of letters, reports, and patient referrals in an accurate and quality manner.
- To open and distribute post.
- Setting up and booking e-Referrals.
- To action admin related tasks received into the secretarial team.
- To forward and action emails received into the practice from patients and other healthcare services.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To provide cover for members of the secretarial and general admin teams during periods of sickness and annual leave.
- Filing records.
- Management of ADHD referral requests from patients
- Administration of private patient requests including Insurance, Medical Reports, SARS and Medical Examinations
- Administration of the Practice Safeguarding Register
Qualifications:
Essential - Educated to GCSE level or equivalent, functional Mathematics and English
Desirable - GCSE Mathematics and English (C or above)
Experience:
Essential - Experience of administrative duties
Desirable - Experience of working with the general public, experience of working in a healthcare setting
Skills/Competencies:
Essential:
- Excellent communication skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective planning and organisational skills
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving, initiative and analytical skills
- Accuracy and attention to detail
- Ability to follow policy and procedure
- Facilitate effective communication between patients and colleagues
- Professional when dealing with patients and colleagues
- Understand patient confidentiality
Desirable:
- Knowledge of EMIS and Docman
Personal Qualities
Essential:
- Ability to work under pressure
- Ability to multi-task
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward-thinker
- High levels of integrity and loyalty
- Discreet and professional
- Sensitive and empathetic
- Adaptable to change
Job Type: Part-time
Benefits:
- Company pension
- On-site parking
- Sick pay
Work Location: In person
