Medical Virtual Assistant jobs

About Psicon

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide Autism and ADHD Assessments and ADHD Medication Management. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About the Roles

We are looking for skilled medical administrators to join our ADHD Medication Management Service as Prescription Clerks and Care Navigators. Shortlisted candidates will be invited to our ‘Meet the Team’ recruitment events at our Burgate Operations Centre in either July and August (Minimum 3 Hours attendance required)

Principle duties and responsibilities:

• Coordinating repeat prescription requests, ensuring clinicians complete these in a timely manner so clients have adequate supplies of medication.
• Managing prescriptions across all ADHD medication management services including logging and ensuring there is an audit trail for each prescription.
• Processing prescriptions and ensuring adequate communication with clients in regards to the progress of their request.
• Ensuring printed prescriptions are scanned, uploaded to patient records, and posted to the client/pharmacy in a timely manner.
• Dealing with patient enquiries in relation to their prescription request or ongoing care and escalating enquiries from patients in relation to medication including concerns and reports of side-effects.
• Administration of ADHD caseloads across the lifespan and different service pathways.
• Monitoring a caseload of clients to ensure appointments are booked as clinically required and clear communication is provided in relation to their care with Psicon.
• Ensure medication review letters are sent out within 2 working days and any follow up actions, such as onwards referrals, are completed promptly.
• Obtaining information from clinicians and ensuring correspondence is provided to client, GP, and any other relevant parties following each appointment.

What we're looking for

• Experience of working within a customer focused administration role.
• Excellent interpersonal & judgement skills.
• Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
• Ability to work under pressure whilst maintaining a calm professional demeanour.
• Committed to providing the best quality service and achieving the highest standards of client care.
• Outstanding communication skills and the ability to communicate with diverse groups of individuals.
• Able to establish and maintain productive professional relationships with colleagues.

The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The core hours are 09:00-17:00 with 3 days in office / 2 WFH (37.5h contract).

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

At Psicon, we believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Benefits include:

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106 for more information.
• We may need to close the opportunity early due to receiving a high volume of applications so we encourage all candidates to complete their application in full and quickly.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.

Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.