Medical Writing jobs in Manchester M60

Length of contract: Fixed term for nine months to cover maternity leave, or until the return of the substantive post holder if sooner

Salary: £24,500 per annum (full-time equivalent), with an actual salary of £12,250 per annum for 18.5 hours pw.

Hours: 18.5hours pw (Monday & Tuesday, full days; Wednesday morning)

Based at: Altham Head Office (BB5 5BY) for the first 3-6 months for training purposes, with the option to work in a more hybrid way following training.

Reporting to: Referral & Triage Manager

The successful candidate will take a lead in triaging advocacy referrals from professionals and clients; maintain electronic systems through data inputting and provide advocacy administrative support to the team.

The successful candidate will also possess first-rate computer skills, excellent communication and interpersonal skills and customer service experience. An ability to communicate with service users with empathy and understanding is essential, as is the ability to communicate with a range of professionals and clients. They should also possess the skills and experience necessary to input data with a high degree of accuracy

Key tasks

Acting as Advocacy Coordinator you will provide service excellence by:

• Providing support to all areas within the business;
• Providing reception facilities for the organisation including answering the phone, dealing with enquiries and ensuring messages/referrals are dealt with appropriately;
• Acting as the first point of contact for Advocates, Managers and SLT through to Clients
• Actively seek ways to promote Advocacy Focus Liaising with Clients utilising various methods: ➢ Telephone ➢ Email ➢ Face – Face ➢ Writing ➢ Surveys ➢ Ask an Advocate online based - (CHATTRA)

Provide efficient service using correct procedures and documentation:

• DoLS referrals, ensuring information provided to IA is detailed including challenges;
• Supporting team members to achieve a common goal:
• Ensuring the daily Duty Advocate is supported with any queries;
• Producing Team/Manager Rotas to ensure cover levels are maintained;
• Managing Outlook calendars for teams, making contact and re-arranging times/date;
• Advising teams of travel disruption and general business updates;

Completion of paperwork to ensure the smooth running of Advocacy Focus:

• Managing allocation of caseload and adding data to the “Allocation list”;
• Data inputting onto spread sheet of Spot Purchase hours for finance to invoice;
• Maintaining databases including accurate inputting of referrals,
• Ensuring cases are closed correctly and take appropriate actions if they aren’t

Please note that if you click to apply, you will be sent an application form to complete and return. Closing date 23 October 2026. Note that the role may close earlier if a sufficient number of applications are received and so it is advisable that you send in your application form as soon as possible.

We welcome new candidates to apply and join our growing team. Previous applicants, whilst appreciated, are kindly advised not to reapply.

Shortlisting is completed anonymously. People applying for the roles will be assessed against the essential criteria for the post. Only people who can clearly demonstrate how they meet our person specification criteria in their application will be short-listed.

About Advocacy Focus

Our charity’s vision is that advocacy is available to all who may need it in our community. We want every person we support to know that they have power and control over every decision in their lives. Our team, which includes employees, volunteers and trustees, are all dedicated to supporting the well-being of people in our local communities.

Wellbeing starts with our people and Advocacy Focus have, for the second year running, won the coveted 'Top Employer' award in MIND’s Workplace Wellbeing Index. The health and wellbeing of our people is our key focus. A positive workplace experience for our team, will lead to a positive advocacy journey for the people we support.

Support

Support is available to people with disabilities when applying for roles. For more information on reasonable adjustments please contact our People Team.

Advocacy Focus is committed to fighting any forms of discrimination. We want to be the employer of choice for people, regardless of a person’s background or characteristics. We know that not everyone is the same and that people will need different support to untap their talents. We are working hard to make sure that our team fully understands the needs of our communities in the areas we work. At the moment we are really keen to hear from men, members of the LGBTQ+ community, people with a physical or mental disability and people from an ethnic minority background.

Pay: From £24,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Flexitime
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme

Experience:

• Health and Social Care: 1 year (required)
• Local and national safeguarding policies: 1 year (preferred)
• Dealing with complex professional enquiries: 1 year (preferred)
• Customer service: 1 year (required)

Work Location: In person