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Job Post Details

Claims Assessor - job post

The Insurance Emporium
3.1 out of 5 stars
York YO26 9SS•Hybrid work
£25,500 - £29,500 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £25,500 - £29,500 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Flexitime

Location

York YO26 9SS•Hybrid work

Benefits

Pulled from the full job description

  • Flexitime
  • Employee discount
  • Sick pay
  • Free parking
  • Company pension
  • On-site gym
  • Private medical insurance

Full job description

WHO WE ARE

The Insurance Emporium protects many of the passions that make our lives so rich. Whether it’s your pets, horses, caravans or more, our insurance products are designed to work for you as an individual.

Winners of 'Insurer of the Year' at the Yorkshire Financial Awards three years in a row. The recognition doesn't stop there; the Moneyfacts Consumer Awards 2024 saw us crowned winners of the 'Best Claims Service' category! In fact, we’ve scooped up over 20 awards in the last 5 years.

Want to join an award-winning Team?

WHO WE ARE LOOKING FOR

It would be advantageous if you have worked within the insurance sector/financial sector previously, but that’s not as important as possessing these skills:

  • team player - team spirit should be the cornerstone of your professional approach
  • exceptional communication – both verbal and written & finely tuned interpersonal skills
  • meticulous attention to detail – unwavering commitment to detail
  • impeccable organisation – ability to organise tasks/work to optimise efficiency
  • masterful time management – adept at managing time, working to targets/deadlines
  • dedicated work ethic - you can thrive in a fast paced and busy working environment
  • policy expertise – to learn, understand and interpret our policy wordings
  • customer service – ability to provide excellent customer service, first time, every time

WHAT THE ROLE ENTAILS

Reporting to a Claims Team Lead the role will be focussed on:

  • handling varied, niche Insurance Claims both verbally and in writing.
  • ensuring all Claims are assessed efficiently and to an excellent standard
  • handling a variety of customer calls promptly, efficiently and professionally
  • responding to customer queries via email
  • developing an excellent understanding of our products, assessment and regulations
  • proactively identifying risks and trends
  • proposing innovative ideas to the Claims Team Leads
  • dedication to professional development and customer journey
  • ad hoc duties as required by Claims Team Leads and the Claims Manager

THINGS TO NOTE

  • application deadline: 25 August 2026 @ 5pm
  • the successful candidate will be required to undergo a Basic DBS check

Pay: £25,500.00-£29,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Flexitime
  • Free parking
  • On-site gym
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Work from home

Experience:

  • Claims Assessment: 1 year (preferred)
  • Customer Service: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in York YO26 9SS

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