Medical jobs in Acle

Job title: Patient Transport Services/Secure Ambulance Technician (PTS/SAT) Bank (Weekend Availability) – Norfolk (Norwich)

Pay: £13.45 per hour
Location: Norwich NR7 8SX (on the road)
Job type: Bank

Job description
Aries Medical Services Ltd T/A Health Connections is expanding our Patient Transport Services (PTS) provision from our Norfolk base. We’re looking for reliable, compassionate Bank Ambulance Care Assistants to support non-emergency patient transport, with an interest in also supporting secure mental health transport (training provided).

This is a flexible role for people who enjoy helping others and can deliver a calm, professional service to patients who may be vulnerable, anxious, frail, have reduced mobility, or experience mental health distress.

You’ll work as part of a crew (and where appropriate, may undertake lower-acuity journeys in line with service requirements and training) providing safe, dignified, door-to-door transport between homes, hospitals, clinics, care settings, and mental health facilities.

What you’ll be doing

• Provide a safe, caring, door-to-door patient transport experience
• Assist patients with mobility needs (walking aids, wheelchairs, and stretchers where applicable)
• Support patients requiring secure mental health transport using de-escalation techniques and trauma-informed approaches (full training provided)
• Communicate professionally with patients, relatives, ward staff, clinics, care homes, and colleagues
• Carry out dynamic risk assessments (patient presentation, access, stairs, environment, safeguarding concerns)
• Complete vehicle checks and maintain a clean, compliant vehicle (infection prevention standards)
• Accurately record journey details, times, checks, incidents/near misses, and any concerns
• Escalate any patient deterioration, access issues, safeguarding concerns, or operational risks to control/duty manager
• Represent Aries Medical Services professionally at all times

Who we’re looking for

Essential

• Caring, patient-focused approach with strong communication skills
• Full UK driving licence (endorsements considered in line with company policy)
• Comfortable supporting vulnerable patients with dignity and respect, including those experiencing mental health distress
• Able to complete moving & handling tasks. (training and equipment provided)
• Reliable and flexible to accept bank shifts (must be available weekends)
• Able to complete basic paperwork / digital records accurately
• Willing to undergo Enhanced DBS, provide references, and evidence right to work

Desirable (but not required)

• Experience in PTS, care work, healthcare, ambulance services, or customer-facing roles
• Experience or interest in mental health / secure transport / behavioural support
• Moving & handling, safeguarding, infection prevention, conflict resolution training
• Experience driving wheelchair accessible vehicles / larger vehicles
• Local knowledge of Norfolk routes and multi-site working

What we offer

• Flexible bank work (weekend availability required)
• Supportive management and structured onboarding
• Mandatory training provided (secure mental health transport, de-escalation, safeguarding, moving & handling, infection prevention, first aid) Training dates: Tuesday 23rd June-Friday 25th June and Tuesday 30th June-Friday 2nd July.
• Opportunity to pick up regular shifts as the service grows
• A role that genuinely makes a difference to patients and families every day

Work location: On the road

Pay: £13.45 per hour

Application question(s):

• Must be able to work weekends

Experience:

• PTS: 2 years (required)

Licence/Certification:

• DBS on update service (required)

Location:

• Norwich NR7 8SX (required)

Work Location: On the road