Medical jobs in Larkswood

Receptionist (Front of House) — Woodford Clinic

Location: The Broadway, Woodford Green (occasional cover for our Hackney Clinic)

Hours: Full-time

Start Date: ASAP

Salary: Competitive, based on experience

Days: Mon - Fri including some Saturdays

Shift timings: Mon, Tues, Wed, Fri, Sat: 9-5:30. Thurs: 11:30-8pm

Be the Energy at the Front of a Clinic That Promotes the Highest Standards

Are you warm, organised, confident with patients, and great at keeping things running smoothly?

Do you enjoy helping people feel informed, safe, and genuinely cared for—not just “checked in”?

Are you experience experienced in customer services and enjoy a fast paced environment?

We’re looking for a Front of House Receptionist to become the face and voice of our Woodford clinic, bringing calm efficiency, honesty, and 5-star patient experience to every interaction.

This role is perfect for someone who:

• enjoys building trust with patients
• takes ownership without being asked
• loves structure, standards, and organisation
• wants to grow with a fast-moving, purpose-driven clinic

Who We Are

Time Clinic is a multi-award-winning medical aesthetics clinic founded by Dr. Manav & Yogeeta Bawa.

We deliver science-led, safety-first, natural aesthetic medicine paired with a patient-centred, warm, no-nonsense approach.

Our culture is built on:

• collaboration, not hierarchy
• ownership, not micromanagement
• systems, standards, and excellence
• a workplace where initiative and ideas are welcomed

We’re growing our Woodford site—and we need someone who can help us deliver that growth with professionalism, organisation, and heart.

What You’ll Do: Patient Experience + Trust-Led Support

• Welcome patients warmly and confidently, setting the tone for a 5-star journey
• Manage enquiries in person, by phone, WhatsApp, email, and clinic DMs
• Provide clear, honest information on treatments, pricing, and clinic policies
• Drive bookings and clinic sales through trust and patient guidance—not pressure
• Support clinic promotions, launches, and patient engagement campaigns
• Represent the clinic with professionalism, warmth, and composure at all times

Clinic Operations + Standards

• Manage appointments across practitioner and room calendars efficiently
• Process payments, memberships, and treatment plans accurately
• Maintain digital patient records securely and in line with GDPR compliance
• Monitor and order stock (clinic consumables, skincare, and reception supplies)
• Maintain front-of-house clinic flow, presentation, and patient refreshments
• Prepare rooms between patients and ensure clinic readiness throughout the day
• Support internal clinic reporting, KPI tracking, and compliance admin

Opening + Closing the Clinic

• You must be able to independently open and close the clinic
• Set up front of house for the day, secure the site at close, and follow protocols reliably
• Ensure the clinic is clean, organised, stocked, and patient-ready before first arrival
• Lock down safely, handle end-of-day reconciliation, and maintain standards at close

What We’re Looking For Essential

• Excellent written and spoken English
• Strong interpersonal confidence and communication
• Highly organised, calm under pressure, and detail-driven
• Tech confident (Google Workspace, Microsoft Office, WhatsApp Web, clinic CRM tools)
• Honest, reliable, discreet, and able to take initiative
• Takes pride in patient experience, systems, and self-development
• Able to follow opening/closing protocols independently

Desirable (Not required to apply)

• Experience in medical, aesthetics, dental, wellness, or beauty reception roles
• Familiarity with clinic CRM or booking software
• Social media admin or scheduling experience
• Copywriting, design, or client-experience workflow support

Why Join Us?

• Be part of a clinic shaping ethical, safe, natural aesthetic medicine
• A culture that values you as a person, not a job title
• A workplace that rewards organisation, ownership, and patient trust
• Treatment + skincare discounts and team perks
• A role that grows with the business—and with you
• An environment where we work as a professional family and we care about your goals.

Job Type: Full-time

Pay: £26,325.00-£29,250.00 per year

Benefits:

• Company events
• Company pension
• Employee discount

Ability to commute/relocate:

• Woodford Green IG8 0HL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you comfortable working in a medical, aesthetics, wellness, or beauty clinic environment? (Yes/No)
• Can you confidently manage patient enquiries in person and online (WhatsApp, email, DMs) with warmth and professionalism? (Yes/No)
• Are you able to open and close a clinic independently, follow security and end-of-day protocols, and maintain high standards without supervision? (Yes/No)

Experience:

• receptionist in aesthetics, dental, health, hospitality: 3 years (required)

Language:

• Fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person