Mental Health Social Work jobs

Triage Practitioner

Location: Birmingham ( Telephone, Video Delivery & Face-to-Face)
Salary: £24,500per annum
Contract: Full-Time, Permanent
Employer: Cognitive Wellness CIC

About Us

At Cognitive Wellness CIC, we are passionate about improving access to high-quality mental health support across Birmingham and the surrounding areas. As a growing community interest company, we provide evidence-based psychological interventions and mental health support to adults experiencing common mental health difficulties.

We pride ourselves on offering a supportive, clinically focused environment where staff are valued, developed, and encouraged to progress within their careers.

Due to continued growth, we are seeking a motivated and compassionate Triage Practitioner to join our team.

The Role

As a Triage Practitioner, you will play a vital role in ensuring clients receive the right support at the right time. You will conduct comprehensive mental health assessments, risk assessments, and treatment suitability screenings to determine the most appropriate care pathway for individuals accessing our service.

You will work closely with our clinical team, including PWPs, CBT Therapists, Counsellors, and Clinical Supervisors, to ensure safe and effective client care.

The role offers an excellent opportunity for individuals looking to build a long-term career within psychological therapies, with a clear progression pathway towards professional development and PWP training.

Key Responsibilities

Clinical Assessment & Triage

• Conduct comprehensive mental health assessments via face-to-face, telephone, and video appointments.
• Gather relevant information regarding presenting difficulties, mental health history, risk factors, and treatment goals.
• Complete robust risk assessments, including assessment of:
• Suicide risk
• Self-harm
• Safeguarding concerns
• Risk to others
• Domestic abuse
• Substance misuse
• Determine suitability for treatment and allocate clients to the most appropriate pathway.
• Identify clients requiring urgent intervention and escalate concerns appropriately.
• Provide signposting and onward referrals where appropriate.

Clinical Administration

• Maintain accurate and timely clinical records using IAPTUS.
• Ensure all assessment documentation is completed to a high standard.
• Record outcome measures and relevant clinical information in line with service requirements.
• Adhere to information governance, confidentiality, and data protection standards.

Service Delivery

• Manage a caseload of assessments and triage appointments.
• Work collaboratively with clinicians and management teams.
• Attend clinical supervision, case discussions, and team meetings.
• Contribute to service improvement initiatives and quality standards.

What We’re Looking For

Essential Criteria

• Bachelor’s Degree (2:1 or above preferred) in:
• Psychology
• Mental Health Nursing
• Counselling
• Health & Social Care
• Or a related discipline
• Experience working within a mental health service.
• Experience conducting mental health assessments and triage appointments.
• Experience completing risk assessments and managing risk appropriately.
• Knowledge of common mental health conditions including:
• Depression
• Anxiety Disorders
• Panic Disorder
• OCD
• PTSD
• Health Anxiety
• Strong understanding of safeguarding procedures.
• Excellent verbal and written communication skills.
• Ability to work independently whilst maintaining high clinical standards.
• Strong organisational and time management skills.
• Proficient IT skills and confidence using electronic patient record systems.

Desirable Criteria

• Experience using IAPTUS.
• Experience within NHS Talking Therapies services.
• Knowledge of stepped-care models.
• Experience working with diverse communities.
• Previous experience in Psychological Wellbeing Practitioner (PWP) services.
• Understanding of NHS Talking Therapies outcome measures.

What We Offer

Career Progression

At Cognitive Wellness, we believe in developing talent from within.

Successful candidates will have access to:

• Structured clinical supervision.
• Ongoing training and development opportunities.
• Experience working within a psychological therapies service.
• Opportunities to shadow qualified PWPs and CBT Therapists.
• Support with professional development and portfolio building.
• A clear progression pathway towards undertaking the Psychological Wellbeing Practitioner (PWP) Training Programme, subject to performance, service needs, and available training opportunities.

This role is ideal for graduates and mental health professionals seeking to gain valuable clinical experience before progressing into a formal psychological therapies career.

Additional Benefits

• Supportive and friendly working environment.
• Regular clinical supervision.
• Continuing Professional Development (CPD) opportunities.
• Pension scheme.
• Employee wellbeing support.
• Opportunities for internal promotion and career advancement.
• The opportunity to make a genuine difference to people’s lives every day.

Who Would Thrive In This Role?

This position would suit someone who:

• Has a passion for mental health and helping others.
• Enjoys speaking with people and building rapport quickly.
• Is confident assessing risk and making clinical decisions.
• Wants to progress into a career within psychological therapies.
• Is organised, resilient, and able to work in a fast-paced environment.
• Wants to be part of a growing organisation that invests in its staff.

How to Apply

Please submit your CV and a supporting statement outlining:

• Your experience working within mental health services.
• Your experience conducting assessments and managing risk.
• Why you are interested in joining Cognitive Wellness CIC.
• Your long-term career aspirations within mental health services.

Applications will be reviewed on a rolling basis and early applications are encouraged.

Join Cognitive Wellness CIC and help us improve access to high-quality mental health support while building a rewarding career in psychological therapies.

Pay: £24,500.00 per year

Application question(s):

• Do you have experience conducting mental health assessments or triage appointments?
• Do you have previous experience working within a mental health service?
• Do you hold a degree in Psychology or a related mental health subject?

Work Location: Hybrid remote in Birmingham B28 8AS