Mental Healthcare Assistant jobs in Birmingham

Join Our Team as a Mental Health Recovery Worker
Location: Hawkesbury Lodge Residential Service, Coventry
Role: Full-time, 35 hours per week
Rota Work Patterns: Monday–Sunday - 730am-330pm, 3pm-9pm, 8:30pm-8:30am
Enhanced payments: £0.86 - Unsocial Hours, 1.5 x hourly rate - Bank Holiday

Our Hawkesbury Lodge Service represents an important investment in supporting people across Coventry and Warwickshire on their recovery journey. Developed in partnership with Coventry and Warwickshire Partnership NHS Trust, the service combines a 14-bed residential rehabilitation service with an integrated Care Hub, providing a welcoming and recovery-focused environment. Together, these services offer personalised support to people living with severe and enduring mental illness, helping them build confidence, develop greater independence, enhance their wellbeing, and take positive steps towards living successfully within their local communities.

How you will make a difference as a Mental Health Recovery Worker:
We are looking for compassionate and motivated Mental Health Recovery Workers to join our team at Hawkesbury Lodge, a 24/7 residential rehabilitation service. Working as part of a supportive team, you will assist with daily living activities, encourage engagement in rehabilitation programmes and community opportunities, and support individuals to achieve their personal goals. Working closely with colleagues and partner agencies, including Coventry and Warwickshire Partnership Trust, you will play a key role in delivering high-quality, recovery-focused support that empowers people to lead more independent and fulfilling lives.

Key Responsibilities:
Person-Centred Support

• Supported individuals in a 24/7 residential mental health setting.
• Assisted with personal care, daily living activities, and social inclusion.
• Promoted independence, wellbeing, and recovery-focused outcomes.

Key Worker Responsibilities

• Provided one-to-one support and acted as a designated key worker.
• Developed, reviewed, and monitored care, recovery, and safety plans.
• Supported service users to achieve personal goals and aspirations.

Mental Health & Risk Management

• Monitored mental and physical wellbeing, identifying risks and concerns.
• Conducted needs and risk assessments and implemented support plans.
• Escalated safeguarding and wellbeing concerns in line with procedures.

Partnership & Community Engagement

• Liaised with healthcare professionals, external agencies, and community services.
• Supported access to local resources, groups, and therapeutic services.
• Contributed to multidisciplinary reviews and care planning.

Administration & Compliance

• Maintained accurate records, reports, and outcome data.
• Logged incidents, complaints, and service user updates promptly.
• Ensured compliance with safeguarding, lone working, and organisational policies.

Teamwork & Service Improvement

• Worked collaboratively with colleagues and volunteers.
• Contributed to service development and quality improvement initiatives.
• Supported flexible service delivery, including nights, weekends, and bank holidays.

Essential skills and experience:

• Experience supporting people with mental illness or in a social care setting
• Good listening skills, empathy, understanding, kindness, patience, and a willingness to learn.
• Understanding of recovery-focused practice and positive risk-taking.
• Ability to assess needs, implement support plans and respond to risk.
• Ability to support individuals to engage in programmes and activities
• Good communication, teamwork and organisational skills.
• Ability to demonstrate behaviours consistent with the Charity's values.
• Excellent administration, organisation and planning skills.
• Competent in the use of IT systems including Microsoft applications, email and internet.

Desirable skills and experience:

• Experience of providing personal care including support with eating or drinking/toileting, washing/bathing/dressing/oral care and the care of skin and hair.
• Experience of making a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans and activities to meet these needs.
• Have a strong working knowledge of mental health and appropriate intervention methods and a supporting qualification.
• Care Certificate or willingness to work towards; Level 2/3 in Health and Social Care.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

• Rethink Mental Illness is currently unable to provide visa sponsorship.

IND1

Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:

• An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.