Minutes Medical Staffing jobs in London

About the role

Langley Health Centre is looking for an organised, proactive and experienced Senior Office Administrator to join our practice team.

This is a key role within the practice, providing senior administrative support and helping to ensure the smooth day-to-day running of our services. The post has been specifically designed to provide operational continuity on the Office Manager’s non-working days, with two of the 2.5 working days falling when the Office Manager is not in the practice.

You will take responsibility for overseeing day-to-day administrative and reception operations during these periods, providing guidance and support to staff, resolving operational queries and ensuring essential tasks are completed efficiently. You will also work closely with the Office Manager on the day you overlap, helping to coordinate workloads, maintain consistent procedures and support ongoing practice priorities.

The successful candidate will be confident working independently, using their own initiative and exercising sound judgement, while recognising when matters need to be escalated to the Office Manager or Practice Manager.

Previous experience in general practice or a healthcare setting would be advantageous, alongside strong administrative and team leadership experience.

Key responsibilities

• Provide senior administrative oversight on the Office Manager’s non-working days, ensuring the smooth running of daily operations.
• Act as the main point of contact for administrative and reception staff during these periods, offering guidance and resolving queries where appropriate.
• Ensure essential daily tasks are completed and that staffing or operational issues are escalated appropriately.
• Support the Office Manager with the day-to-day management of administrative and reception services.
• Assist with staff rotas, clinical appointment rotas, home visit coordination and arranging temporary cover.
• Support staff induction, training, development and appraisal arrangements.
• Help maintain practice policies, procedures and administrative guidance.
• Support QOF, Enhanced Services, audits and other practice initiatives.
• Assist with reports, action plans, meetings, agendas and minutes.
• Respond professionally to patient concerns and verbal complaints, following practice procedures.
• Liaise with external organisations and ensure requests are managed appropriately.
• Support patient feedback initiatives, including the Friends and Family Test and Patient Participation Group.
• Maintain high standards of confidentiality, information governance, safeguarding and health and safety.

About you

We are looking for someone who:

• Has experience in administration and working with the general public.
• Has experience of supervising, leading or supporting a team.
• Can confidently oversee day-to-day operations and make appropriate decisions independently.
• Has excellent communication and organisational skills.
• Can prioritise competing demands and remain calm under pressure.
• Is confident using Microsoft Office, Outlook and administrative systems.
• Handles sensitive situations with professionalism, empathy and discretion.
• Is approachable, reliable and committed to supporting colleagues.
• Has a proactive, solutions-focused approach and an interest in improving working practices.

Essential qualifications: A good standard of education, including GCSE English and Maths at Grade C/4 or above, or equivalent Functional Skills Level 2 qualifications.

Experience in general practice or healthcare administration, and relevant medical administration or leadership qualifications, would be desirable.

What we offer

• A varied and responsible role within a supportive GP practice.
• The opportunity to take ownership of daily administrative operations and develop leadership skills.
• The opportunity to make a meaningful contribution to patient services and team effectiveness.
• An induction programme and access to relevant training and development.

Pay: From £15.00 per hour

Expected hours: 18.75 per week

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Free parking
• On-site parking

Work Location: In person