Mitie Cleaning Support Services jobs

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Cleaning Supervisor who will deliver excellent service standards, while meeting SLA agreements and managing a cleaning team across multiple client sites.

Contract: Permanent
Type: Full time
Pay: £15.45 per hour
Hours: 37.5 hours per week (Monday to Friday- 08:00 - 16:00)
Location: Hitachi Rail, Northway, Little Stoke, Filton, Bristol, England, BS34 7QG

Role Purpose:

The Working Cleaning Supervisor will be responsible for the operational delivery, compliance, and performance management of cleaning services at the Hitachi Rail Stoke Gifford Depot. The role is based within a safety-critical rail environment and requires the ability to manage cleaning services in accordance with rail industry standards. The successful candidate will provide hands-on supervision, lead by example, and ensure all cleaning activities are delivered safely, efficiently, and to the highest standard.

Role Responsibilities:

• Manage a cleaning team, including recruitment, scheduling, training, and development
• Deliver routine planned and periodic cleaning to a high standard
• Ensure staff follow task schedules and Health & Safety procedures
• Monitor cleanliness standards, distribute uniforms, and manage stock levels
• Handle issues professionally and escalate to line manager when needed
• Conduct regular cleaning audits across the depot to ensure cleaning standards are consistently maintained
• Manage and oversee the effective use of the Merlin Connect system, ensuring compliance with Mitie's proof of presence system for cleaning
• Train and supervise the cleaning team in the safe and effective use of scrubber dryers, pressure washers, and ride-on cleaning equipment
• Promote a strong safety culture by encouraging all team members to proactively identify and report hazards, near misses, and safety concerns within the rail working environment
• Act as the main on-site point of contact for Hitachi Rail Stoke Gifford, building and maintaining strong professional relationships with the customer

What we're looking for:

• Previous supervisory and cleaning experience
• Strong communication skills and professional attitude
• Ability to work independently and to a schedule
• Reliable, hardworking, and committed to service excellence
• Willingness to support continuous improvement in service delivery

Rail Training Provided:

The successful candidate will be provided with the following rail-specific training:

• Hitachi Rail Site Induction
• LTSA (Line Track Safety Awareness) Training
• Please note: All mandatory site-based training must be successfully completed during the probationary period.