Mitsubishi jobs in London

Operations Coordinator:

Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?

Office Location: Travellers Lane, Hatfield, AL10 8XB

Hours of work: Monday – Friday, 9:00 – 17:00 - with hybrid working

12 Month Fixed Term Contract

About Us:

We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role summary:

Mitsubishi Electric have an exciting opportunity to carry out all sales administration within our operations department. The role is responsible for processing customer’s purchase orders on to the SAP GUI system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following up all orders to ensure the delivery has been made on time and in full. Also acting as the main telephone point of contact in each regional office, answering all customer calls professionally and efficiently.

Skills/Responsibilities:

To be successful in this role you will need to:

• Working collaboratively with the team, whilst holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLAs) and key performance indicators (KPIs) with a client centric approach to build brand loyalty.
• Act as a first point of contact for our VARs and Account Managers.
• SAP GUI- Being able to process an order via S43 and track from beginning to end & run an effective backorder.
• After-sales support (dealing with damages, picking errors, ETAs, returns, invoice queries, and any other delivery issues).
• Respond to customer correspondence regarding account queries.
• Deal with logistic queries within the stated service level agreements (SLA).

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Group Income Protection Scheme
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
• Access to Mitsubishi’s very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £27,000.00-£30,000.00 per year

Work Location: Hybrid remote in Hatfield AL10 8XB