Mode Medical Recruitment jobs

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  Manage tasks within set service level agreements (SLAs), including follow-up on new and outstanding quotes and chasing outstanding payments.
• Issue all required documentation and indicative quotations for MDIS products, including LABC Warranties, and follow up regularly.
• Record all lead data accurately in internal systems to ensure relevant and up-to-date information is available.
• Provide regular updates to the National Sales Manager and London Regional Director, highlighting progress and any potential issues.
• Undertake any additional duties as reasonably required.

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  Achieve agreed objectives and targets, working closely with Sales, Marketing, and the London team to support overall business goals.
• Continually aim to meet all KPIs and SLAs related to emails, tasks, and other ad hoc administrative requirements.
• Maintain up-to-date knowledge of all MDIS products and services to better support customer interactions.

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  Communicate effectively and maintain excellent relationships with internal and external stakeholders to support sales objectives.
• Develop key contacts at senior levels within target organisations to foster long-term business relationships.

Skills & Experience

• Strong customer service, communication, and relationship‑building skills, with confidence dealing with clients and senior stakeholders
• Highly organised with excellent attention to detail, able to manage multiple priorities and meet SLAs/KPIs
• Experience supporting sales teams, including quotations, documentation, CRM use, and reporting
• Good understanding of regulated environments, with the ability to work in line with FCA requirements and company policies
• Collaborative team player with a proactive, professional, and customer‑focused approach

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Benefits

• 25 days Annual Leave + Bank Holidays + Well-being days
• 10% Pension contribution from day 1

• Life Assurance
• Wellbeing and Development Scheme + EAP
• Study & continuing Professional Development Support
• Hybrid Working

Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.