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    • Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations…
    • View all Habito by Monzo jobs - London jobs
    • Salary Search: Mortgage Expert salaries
    • You don’t necessarily need previous mortgage experience.
    • Processing mortgage submissions, including Decisions in Principle and full applications.
    • Job Type:* Full-Time, Permanent.
    • This is a fully remote position focused on the handling and investigation of commercial premises, landlord, and domestic…
  • View similar jobs with this employer
    • Mortgage knowledge - an understanding of mortgage products, processes, and policies.
    • This is a hybrid position, with a minimum requirement of 1 day per week in…
    • We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments, ensuring each customer is treated fairly and with…
  • View similar jobs with this employer
    • Mortgage knowledge - an understanding of mortgage products, processes, and policies.
    • You will also manage post‑application queries on application progress and…
    • You'll work closely with our mortgage advisers and administration team to help ensure clients receive a great service throughout their mortgage journey.
    • We're looking for experienced, driven sales professionals with excellent negotiation skills and a passion for achieving results!
    • 1-2 years' experience in mortgage arrears is essential.
    • Salary: Up to £26,000 25 days holiday excellent benefits.
    • A supportive and flexible work environment.
    • Review financial information and help prepare accurate mortgage applications.
    • Applicant must have passed the relevant CeMap or CII qualifications to work as a…
    • Liaising directly with clients, from initial gathering of information to assisting with the speedy progression of their cases.
    • Proven experience in mortgage advising is essential.
    • Submit mortgage applications and liaise with lenders.
    • Present mortgage and protection solutions clearly to…
    • Proven experience as a Mortgage Case Manager/Mortgage Administrator within a mortgage brokerage, lender or packaging environment.
    • An understanding of the Housing Ombudsman Service, Complaints Handling Code and complaint management best practice.
    • A generous contributory pension of 6%.
    • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
    • Free access to company holiday homes.

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Job Post Details

Mortgage Expert
Habito by Monzo
London
•
Remote
£46,250 a year
Apply on company site

Job details

£46,250 a year
Company pension, Paid volunteer time, Enhanced maternity leave, Enhanced paternity leave
Remote in London

Full job description

Getting a mortgage should feel simple, not stressful. That's why we built Habito by Monzo.

We combine smart technology with expert mortgage advisers to help people find the right mortgage, faster. It's personalised, straightforward, and completely free. Check out our protection guide and mortgage calculator.

And we're not stopping there. We're rethinking what buying a home can look like, building products and experiences that make every step easier. If you join us, you'll help shape what's next

We're not actively hiring for this specific role today, but we are proactively building our talent network for opportunities in the near future. Submit your application for review, and we'll be in touch to discuss next steps.

At Habito, we're transforming mortgages: making them faster and simpler for customers.

Our Mortgage Experts (that's what we call our brokers) are at the heart of everything we do: finding customers the right mortgage, and giving them friendly advice and support the whole way.

We're developing a new breed of brokers, fast-paced, interacting via online live chat, creating an empowering & rewarding environment. All of the manual processes that take you away from your customers are removed or automated & we've only just started. Want to be part of this amazing journey & help influence the brokerage of tomorrow? Then you may be for us…..

More about what you'll do:

  • Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process
  • Providing a 5-star customer experience throughout all interactions putting the customer first & empathising with purpose.
  • Delivering a high-quality level of communication via online live chat
  • Managing an ongoing pipeline of applications proactively, efficiently & effectively.
  • Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer
  • Adhering to quality & compliance standards

You'll need to be:

  • CeMap qualified with +1 year of experience*
  • Whole of market OR multiple lender experience.
  • Organised & able to manage multiple cases in a fast-paced environment
  • Flexible and happy to work shifts to maintain an excellent customer experience involving evening and weekends.
  • The years of experience is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

The application journey has just 2 key steps

1. Submit your CV and create your application
2. Attend an online assessment, an interactive opportunity for you to meet the team, learn more about life at Habito, and showcase your skills through a short criteria test, team speed interviews, and a practical customer role play through live chat.

The benefits

  • Basic salary of £46,250 + commission
  • Remote-first working
  • Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)
  • Enhanced maternity & paternity leave - for when you plan to start a family
  • Life assurance - 4 x your annual salary
  • Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money
  • International remote working for up to 20 days a year
  • Volunteering - 2 days paid volunteering each year for charity of your choice

More about Habito

Obtaining a mortgage shouldn't be stressful. That's why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don't stop at mortgages, either. Together we're building whole new ways of buying and owning your home. At Habito, you'll be a vital part of that future.

The best ideas come from people with different backgrounds, experiences, and perspectives. That's why we're building a team where everyone feels welcome and can do their best work.

If you're excited about this role but don't meet every requirement, we'd still love to hear from you. You might be exactly who we're looking for.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

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