You will be responsible for working alongside the other ward administrators and the staff on the ward to ensure high quality patient care. You will be required to assist with coordinating patient discharges, booking transport and communicating with patients and their family members. Excellent communication skills are essential, as is a focus on patient care.

You will work alongside our doctors, nurses and other members of the multidisciplinary team to support them in the administrative tasks required to carry out the clinical work in the department. You will be required to engage in patient flow, understanding the discharge metrics and engaging with the wider team to ensure efficient processes are followed, escalating to management where required.

We expect you to be hard working, engaged and supportive towards your
colleagues. You will have to learn and practice a number of different
administrative functions, and to offer feedback and suggestions to improve the
service.

It is important to provide an excellent level of service to our patients including being friendly, helpful and approachable at all times

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

The team on T08 is comprised of Infection, Respiratory and Rheumatology patients with the ward administrators acting as front of house for all first-line patient and family queries. All teams strive to work together and communicate as efficiently as possible, to provide the highest quality patient care and work towards the trust targets.

We have spent many years building a tight-knit, friendly, welcoming, and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal, and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top-class service.

We have an ongoing process to improve our staff’s working lives and regularly seek feedback from everyone as how to achieve this.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working .

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?