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Job Post Details

Bookings Coordinator - job post

WORD360 Language Services
4.1 out of 5 stars
6 George Road, Birmingham B15 1NP
£26,500 a year - Permanent
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Job details

Pay

  • £26,500 a year

Job type

  • Permanent

Location

6 George Road, Birmingham B15 1NP

Benefits

Pulled from the full job description

  • Annual leave
  • Sick pay
  • Gym membership
  • Company pension
  • Cycle to work scheme
  • Flexible schedule

Full job description

About The Role

Main Purpose of Job
We are looking for a proactive, resourceful, and persuasive Bookings Coordinator to manage booking requests for clients by securing the appropriate subcontracted interpreter. This role demands strong negotiation skills, initiative, and the ability to make strategic decisions that balance fulfilling client needs with managing interpreter availability and costs. The successful candidate will thrive in a fast-paced environment and consistently deliver efficient solutions.
Responsibilities and Duties
  • Actively secure availability from freelance interpreters to fulfil client requests.
  • Make informed decisions to ensure bookings are completed within budget while preserving profit margins.
  • Negotiate interpreter rates when needed to align with established pricing structures.
  • Cultivate and maintain strong, professional relationships with both linguists and clients.
  • Communicate effectively with clients and interpreters, setting clear expectations
  • Efficiently manage urgent or last-minute booking requests, ensuring a timely solution.
Skills and Attributes Required
  • Proven experience in booking coordination or scheduling
  • Strong negotiation skills
  • Excellent ability to make independent decisions and manage multiple priorities.
  • Highly organized with strong attention to detail.
  • Excellent communication and interpersonal skills with a customer-focused mindset.
  • Using your own initiative and being able to think out of the box
Benefits
  • Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
  • Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
  • Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
  • Employee Recognition: Celebrate achievements with our employee awards and development programs.
  • Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
  • Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
  • Cycle to Work Scheme: Join the cycling revolution with our support.
  • Pension Scheme: Secure your future with our workplace pension plan.
  • Paid Sick Leave: Rest assured with paid time off during illness.
  • Social Events: Engage with colleagues and innovate through business-wide social events.
Recruitment Process
  • Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test..
  • If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
  • Finalists will attend a final interview (again, either online or face-to-face).
  • Please note, the process may change
Diversity, Inclusion and Wellbeing
Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
Additional Information
If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

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