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Job Post Details
Customer Service & Operational Analyst
Customer Service & Operational Analyst
Job details
Full job description
Closing date for applications: 09/11/2026
Location Rotherham, United Kingdom
Job typePermanent | Contract typeFull Time
Hybrid
You’ll split your time between working from home and at one of our offices, hubs or customer locations. Most hybrid roles require a minimum of two days a week in the office, with some roles requiring more frequent on-site collaboration.
Entry Level
This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.
#R-00285280
Job description
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service & Operations Analyst
- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- You will be required to be full time office working for the first 5 weeks whilst completing training and accreditation, After this the role is a Hybrid role consisting of 2 days in the office per week
- This job does not meet Skilled Worker visa sponsorship requirements
What you'll do
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
- Authorising and investigating all transactions to our KPIs
- Collecting the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.
You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- A thorough understanding of products, processes and banking systems
- The ability to interpret information and provide analysis and solutions to support continuous improvement
- An understanding of our industry and its customers
- Excellent written and verbal communication skills
Your benefits breakdown
Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.
Tap each segment for details.
Your pay package
100% Base pay This is your base pay package that you take home every month.
+10% Pension funding This is monthly funding paid towards your pension.
Your leave allowance
25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.
3 days Volunteering Take time off to support the causes you’re passionate about.
3 days Training Take time to build the skills you need to grow your career.