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Job Post Details

Records Management Senior Manager
National Crime Agency
·
3.0
Belfast
•
Hybrid work
£4,379 - £70,179 a year
Part-time, Permanent, Full-time
Apply on company site

Job details

£4,379 - £70,179 a year
Annual leave, Company pension, Cycle to work scheme, Discounted gym membership
Part-time, Permanent, Full-time
Monday to Friday
Hybrid work in Belfast

Full job description

Apply before

03/11/2026, 23:55

Reference number

997

Salary

£70,179

London weighting allowance (Per Annum)

£4,379

Role grade
G2
Contract type
Permanent
Command
Digital, Data and Technology (DDaT)
Business Area
Chief Data Office (CDO)
Type of role
Governance, Knowledge and Information Management, Policy, Risk Management
Working pattern
Full time, Part time, Flexible Working
Number of roles available
1

Records Management Senior Manager

Location(s)

Belfast, Birmingham, Bristol, Leicester, London, Normanton (Calder), Warrington

About the Role

Information about the Command

Digital, Data & Technology (DDaT), supports NCA operational commands with how we exploit data and to ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protecting the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success.
The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents.

Information about the Business Area

The Chief Data Office (CDO) provides specialist advice and guidance on all areas of data and information management including knowledge and information management, data governance, and data protection. CDO is the accountable lead for the NCA’s relationship with the Information Commission and also has regular engagement with other regulators and inspectors.

All areas of CDO regularly engage across policing and government departments in relation to the management of information and data.

Role Summary

This is an excellent opportunity to lead a newly established team responsible for driving records management compliance across the National Crime Agency. With a particular focus on Review, Retention and Disposal (RRD) and Data Quality (DQ) ensuring information is managed effectively, lawfully and in support of organisational objectives.

Operating within a complex law enforcement environment, you will lead a high-performing team responsible for reviewing information held across the Agency, determining retention and disposal outcomes, and working with stakeholders to ensure systems and repositories remain compliant.

Working across a complex operational environment, you will provide leadership and direction to support consistent and compliant information management practices. This includes ensuring that decisions relating to the review, retention and disposal of information are informed by relevant legislation, regulatory requirements and codes of practice, including IPA (Investigatory Powers Act), RIPA (Regulation of Investigatory Powers), CPIA (Criminal Procedures and Investigations Act) and PIRM (Police Information and Records Management).

Working collaboratively across the Agency, you will strengthen information management practices, improve compliance and data quality, and support the effective management of information-related risk through robust governance and assurance.

Role Description

The post holder will be responsible for leading and embedding records management and data quality standards, controls and requirements across the Agency, ensuring compliance with relevant legislation, regulatory requirements and information management best practice. Initially focusing on Subject of Interest (SoI) data within POLE (People, Objects, Locations and Events), the post holder will drive the development of the Agency's data quality capability, ensuring information is accurate, reliable and fit for operational and strategic use.

As the Agency lead for records management compliance and a key point of accountability for data quality, the post holder will identify, assess and mitigate information and data quality risks, oversee compliance with retention and disposal requirements, and provide assurance that records and data are managed appropriately throughout their lifecycle. The post holder will develop standards, policies and performance measures that strengthen information integrity, support informed decision-making and promote a culture of continuous improvement.

The successful candidate will work collaboratively with stakeholders across the Agency to improve information and data management practices, support the effective use of systems and technologies, and drive sustainable improvements in governance, compliance and organisational capability.

The post holder will be a key member of the Chief Data Office Senior Leadership Team and will work closely with the Knowledge and Information Management Senior Manager to ensure a coordinated approach to records management, information governance, data quality and wider data management activities across the NCA.

For candidates interested in the role on a part-time basis, please be aware that we would expect candidates to commit to a minimum of 30 hours per week (Monday-Friday) over three days.

PLEASE NOTE - IF YOU HAVE A QUERY PLEASE CONTACT CENTRAL.RECRUITMENT@NCA.GOV.UK. PLEASE DO NOT USE THE EMAIL LISTED AT THE BOTTOM OF THIS ADVERT AS IT IS INCORRECT.

Duties and Responsibilities

Review, Retention & Disposal (RRD) Compliance - Lead Agency compliance with Review, Retention and Disposal requirements, ensuring records are reviewed, retained and disposed of in accordance with legislation, policy, regulatory obligations and operational needs.

Team Leadership & Programme Delivery - Build, lead and develop a high-performing team responsible for delivering the Agency's records review, retention and disposal programme, ensuring effective prioritisation, delivery of remediation activity and continuous improvement.

Policy, Standards & Capability Development - Develop and implement policies, standards, processes, training and guidance to support compliance with RRD legislation, regulatory requirements and best practice across the Agency.

Governance, Risk & Assurance - Establish reporting and assurance frameworks, providing oversight through governance forums (including senior DDaT leadership, the Data Governance Board (DGB), Executive Committee (ExCo) and Audit and Risk Assurance Committee (ARAC)) whilst managing corporate RRD risks, ensuring appropriate controls and remediation activities are implemented in line with the Agency's risk appetite.

Data Quality Leadership - Develop and mature the Chief Data Office's data quality capability, establishing standards, controls and assurance processes to improve data quality and information management, with an initial focus on Subject of Interest data.

Systems Adoption & Business Transformation - Drive the effective adoption of Agency systems, tools and applications, and support digital transformation initiatives that enhance records management, information governance and data management capabilities across the Agency.

Person Specification

Strategic Leadership - Proven ability to lead, develop and motivate high-performing teams, fostering an inclusive culture that drives continuous improvement, builds capability and delivers sustainable organisational change.

Information Governance & Records Management Expertise - Strong knowledge of information governance and records management principles, including Review, Retention and Disposal (RRD), applying legislation, policy and best practice to support compliance, assurance, data quality and operational effectiveness.

Stakeholder Influence & Communication - Highly effective at influencing and engaging stakeholders at all levels, communicating complex information clearly and providing practical guidance that supports compliance, collaboration and strategic objectives.

Compliance, Risk & Assurance - Experience of improving compliance through assurance, risk management, governance frameworks, policies and standards, ensuring information management requirements are embedded and consistently applied.

Culture, Collaboration & Capability Building - Strong understanding of organisational culture and behaviours, with the ability to build trust, foster collaboration and enhance organisational capability through education, guidance and the promotion of accountable information management practices.

Desirable Criteria

Desirable criteria are only used for assessment in the event of a tie break.
  • Postgraduate qualification, degree or equivalent professional accreditation in Records Management, Information Governance, Archives and Records Management, Information Management or a related discipline.
- Substantial experience delivering records management, information governance or data management functions within a complex, regulated organisation.
- Experience of delivering data governance, information governance, records management or compliance functions within a policing, law enforcement, intelligence, national security or wider criminal justice environment.

Salary

A pay flexibility case seeking to modernise NCA pay frameworks was approved by the Government in July 2026. The NCA recognises and engages in collective bargaining with three trade unions: The National Crime Officers Association (NCOA), Public and Commercial Services Union (PCS) and FDA. Therefore, our terms and conditions are currently undergoing a formal review, in consultation with these recognised trade unions. The outcome is expected to be known by early 2027.
Allowances are reviewed annually and may be increased, decreased or removed.
All salary offers will be made in line with Remuneration Policy.
  • Roles based in London will receive an additional London Weighting (Per Annum) of £4,379

Benefits

All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £20331. Further information on the benefits of the scheme is available on the Civil Service Pension Website.

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

  • Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
  • Family friendly policies, notably above the statutory minimum
  • Learning and Development opportunities
  • Interest free loans and advances, including season tickets, childcare and rental deposits
  • Housing schemes - Key Worker status
  • Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
  • Staff support groups/networks
  • Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Selection Process Details

This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience, Technical Skills
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

How we will assess you

Your application will be assessed against the following:
Technical - this will be assessed by 500 word examples on:
  • Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements.
  • Proven experience of providing strategic leadership for information governance, establishing robust frameworks and assurance mechanisms that effectively manage risk, strengthen compliance and embed adherence to organisational standards, policies and procedures.
Experience - This will be assessed:

CV

Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.

Details of what is expected within your CV are as follows: Clearly demonstrate how you meet the person specification and desirable criteria for the role. CVs must be formatted in 11pt font and not exceed THREE pages. Please note that any content beyond the third page will not be considered as part of the assessment.

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

  • Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements. .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Role Play which will be tested on via the details listed below.

You will be required to take part in a Role Play Exercise, assessing the technical criteria:
  • Proven experience of providing strategic leadership for information governance, establishing robust frameworks and assurance mechanisms that effectively manage risk, strengthen compliance and embed adherence to organisational standards, policies and procedures.
The role play scenario will be you presenting your approach to deal with a question or a problem to your Senior Leadership Team.
Candidates successful at application sift will receive the role play scenario question/problem in advance. The role play will be no longer than 30 minutes.

Candidates who pass this stage will be invited to attend a second-stage interview at a later date, where they will be assessed against the remaining criteria outlined in this advert.


If you are successful you will be invited to the second assessment.

Assessment 2

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours
  • Changing and Improving
  • Seeing the Big Picture
  • Communicating and Influencing
Technical
  • Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements.
Assessment Outcome
Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

  • Lead criteria (behaviours/technical/experience)
  • If still tied, desirable criteria will be assessed (if advertised)
  • If still tied, application sift scores will be used
Feedback is provided only to those who attend an assessment.
You will be subject to vetting and pre-employment checks before appointment.
Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
We encourage all candidates to visit the NCA Careers Page for more information.

Eligibility, Pre-Employment Check and Vetting

Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.
If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.

Nationality Requirements

This role is broadly open to the following groups:
• UK nationals or dual nationals, where one component is British
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
You will be required to participate in digital right to work and address checks as part of the recruitment process.

Security and Vetting

People working with government assets must complete baseline personnel security standard checks.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.
For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.

Vetting requirements - SC Enhanced

Prior to commencing the role, you will need to successfully complete SC Enhanced clearance.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
Failure to meet the residency requirements will result in your security clearance application being rejected.
For further information on National Security Vetting checks please visit the following page Demystifying Vetting
Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Occupational Health

Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.

Things you need to know

Multi Location

Where multiple locations are advertised, appointments will be made in merit order for each location.

Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.

If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.

Only the advertised locations are available; any additional notes added to the application will not be taken into account.

Near Miss

If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.

Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.

All offers are made based on merit.

Hybrid Working

The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.

Reasonable Adjustments

We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.

We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.

If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at central.recruitment@nca.gov.uk before the advert closing date.

Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.

For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.

Visit NCA Benefits and Support for more details.

Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy

In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.

This vacancy is part of the Great Place to Work for Veterans initiative.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

If you believe your application has not been treated fairly, email: central.recruitment@nca.gov.uk(quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.

Working for the NCA

The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
If you have any specific queries about the role that are not covered by the advert, please contact:

Name : Central Recruitment Team
Email : central.recruitment@nca.gov.uk
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