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Role Purpose

The Retail Tutor will plan and deliver high-quality retail training to adult learners, helping them develop the knowledge, practical skills and behaviours required to secure and sustain employment within the retail sector.

The postholder will provide an engaging and inclusive learning experience, assess learner progress, maintain accurate funding and compliance records, and support learners to achieve their qualifications and intended employment outcomes.

Main ResponsibilitiesTeaching and Learning

• Plan and deliver engaging retail programmes in line with the relevant qualification specification, curriculum intent and scheme of work.
• Deliver training face-to-face, online or through a blended-learning model.
• Teach topics including customer service, retail operations, stock control, merchandising, sales, teamwork, communication, health and safety and loss prevention.
• Develop learners’ employability, confidence, digital skills and workplace behaviours.
• Embed English, mathematics, digital skills, safeguarding, Prevent, British values, equality, diversity and inclusion throughout delivery.
• Prepare lesson plans, learning materials, activities and assessments that meet different learner needs.
• Use practical activities, role play, case studies and workplace scenarios to make learning relevant to the retail sector.
• Provide additional learning support and reasonable adjustments where required.

Assessment and Learner Progress

• Conduct initial assessments and identify learners’ starting points, support requirements and career goals.
• Agree individual learning plans and clear learning targets with learners.
• Assess learner knowledge and competence using appropriate assessment methods.
• Provide timely, constructive and developmental feedback.
• Monitor attendance, participation, progress and achievement.
• Complete regular progress reviews and update learner targets.
• Identify learners at risk of falling behind or withdrawing and implement appropriate intervention plans.
• Prepare learners for examinations, assessments, interviews and progression into employment or further training.
• Submit assessment decisions and learner evidence for internal quality assurance within agreed timescales.

Employment and Progression

• Help learners understand current expectations and opportunities within the retail industry.
• Support learners with CVs, job applications, interview preparation and job-search activities.
• Work with the employer-engagement team to arrange employer talks, work experience, interviews and employment opportunities.
• Record and evidence learner destinations, progression and employment outcomes.
• Maintain appropriate contact with learners following completion to support sustained outcomes.

Compliance and Administration

• Maintain complete, accurate and up-to-date learner files.
• Complete registers, attendance records, reviews, assessment records and progress trackers within required deadlines.
• Ensure learner evidence meets awarding-organisation and funding requirements.
• Notify management promptly of absences, withdrawals, safeguarding concerns or risks to achievement.
• Use the organisation’s management information and e-portfolio systems appropriately.
• Protect personal information and comply with UK GDPR and organisational data-protection procedures.
• Participate in internal quality assurance, audits, observations and external quality assurance visits.

Quality Improvement

• Deliver teaching that meets W1se Angels’ quality standards and expectations for further education and skills provision.
• Participate in teaching observations, learning walks, standardisation meetings and continuing professional development.
• Use learner, employer and observer feedback to improve teaching and assessment.
• Contribute to curriculum reviews, self-assessment and quality-improvement planning.
• Keep subject knowledge and understanding of the retail industry current.
• Share good practice with colleagues and contribute positively to the wider delivery team.

Safeguarding and Learner Welfare

• Promote a safe, inclusive and respectful learning environment.
• Follow W1se Angels’ safeguarding, Prevent, health and safety and equality policies.
• Identify and report safeguarding or welfare concerns immediately through the appropriate procedures.
• Maintain professional boundaries with learners.
• Help learners understand online safety, workplace safety, harassment, discrimination and how to report concerns.
• Complete all mandatory safeguarding and Prevent training.

Person SpecificationEssential Qualifications and Experience

• Recognised teaching or training qualification, such as Level 3 Award in Education and Training or equivalent.
• Relevant retail qualification or substantial occupational experience within the retail sector.
• Experience of delivering training, coaching or teaching to adults or young people.
• Good understanding of retail operations and customer-service standards.
• Ability to plan engaging lessons and adapt delivery for different learner needs.
• Experience of assessing learner progress and providing constructive feedback.
• Strong written, verbal, organisational and digital skills.
• Ability to maintain accurate records and meet administrative deadlines.
• Commitment to safeguarding, equality, diversity and inclusion.
• Willingness to undertake an enhanced DBS check.

Desirable Qualifications and Experience

• Level 3 Teaching qualification
• Recognised assessor qualification, such as CAVA, A1 or D32/D33.
• Functional Skills English and mathematics at Level 2 or equivalent.
• Experience of delivering government-funded adult education, ASF/AEB, Skills Bootcamps or employability programmes.
• Experience of using an e-portfolio or learner-management system.
• Experience of supporting unemployed learners into sustainable employment.
• Current knowledge of awarding-organisation and funding compliance requirements.
• Experience working with retail employers.

Skills and Personal Attributes

The successful candidate will:

• Be enthusiastic about retail, education and learner development.
• Have high expectations for learner attendance, progress and behaviour.
• Be approachable, supportive and able to motivate learners.
• Communicate effectively with learners, colleagues and employers.
• Be organised and able to manage a varied caseload.
• Be confident delivering both classroom-based and online training.
• Respond positively to feedback and quality-improvement activity.
• Work independently while contributing effectively to a wider team.
• Demonstrate integrity, professionalism and sound judgement.

Performance Expectations

Performance will be monitored against:

• Learner attendance and retention.
• Timely completion of learner records and assessments.
• Qualification achievement rates.
• Learner progress from identified starting points.
• Learner satisfaction and feedback.
• Progression into employment, further education or training.
• Quality of teaching, learning and assessment.
• Compliance with funding and awarding-organisation requirements.
• Participation in quality assurance and professional development.

Additional Requirements

The postholder may be required to travel between delivery locations and occasionally work outside normal hours to support employer events, enrolment or learner activities.

All employees are expected to undertake duties reasonably associated with their role. This job description may be reviewed to reflect changes in organisational, contractual or curriculum requirements.

We are committed to safeguarding learners and promoting equality, diversity and inclusion. Appointment will be subject to satisfactory references, confirmation of the right to work in the UK, an enhanced DBS check and any other relevant safer-recruitment checks.

Pay: £18.76-£37.91 per hour

Expected hours: 35.0 per week

Work Location: Hybrid remote in Leytonstone