New Mind jobs in Liverpool

We're growing and we're looking for new Advisors to join our team working 42.5 hours per week, Monday to Friday between 8am and 8pm, on a pattern that suits you.

Be the Voice That Changes Lives.....
At Bullen Healthcare, we’ve spent over 160 years providing not just essential healthcare products, but genuine care and unwavering support to people living with medical conditions. As the UK’s largest independent provider of stoma and urology delivery services, we’re proud to go the extra mile—every single day.

Now, we’re on the lookout for resilient, motivated, and compassionate Personal Customer Advisors to join our high-performing Contact Centre team in Liverpool.

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As an Internal Personal Customer Advisor, you’ll be responsible for delivering a personal service to your own diary of patients, contacting them each month to ensure they have a continuous supply of their essential, life changing medical appliances and medication. You’ll be carrying out stock checks, placing orders, and ensuring patients are retained and connected to the right support when needed.

You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Patient Diary Management

• Manage your own workload to ensure all patients are contacted as per the diary schedule ensuring calls are completed in line with our quality standards
• Speak to GP surgeries to chase prescription requests for your patient diary
• Update our patient records system to ensure placed orders are submitted to the warehouse for picking and delivery
• Achieve and exceed personal sales targets, team KPIs, and metrics

Patient Experience

• Build rapport through confident, empathetic communication
• Handle objections professionally and listen to patient questions and concerns
• Ensure all patient interactions reflect our values and commitment to care

Data & Compliance

• Accurately document every patient call and interaction in our CRM
• Work within regulatory, privacy and GDPR standards always
• Keep up to date with products, services, and processes to speak with authority and credibility

Teamwork & Feedback

• Share insights, feedback, and trends to help improve patient experience
• Take part in team meetings, training, coaching and knowledge sharing
• Live and breathe the Bullen values in everything you do

What You Bring

Essential:

• Experience in outbound telesales or phone-based customer engagement
• Goal-focused with a resilient, can-do attitude
• Confident objection handling and active listening skills
• Great communication, adaptability, and energy on the phone
• Ability to juggle multiple tasks, and systems
• Strong confidentiality and discretion—this is personal, sensitive work
• Proficiency in Microsoft Office and CRM/telephony platforms

Desirable:

• Healthcare or medical product sales experience
• Familiarity with automated dialling systems or outbound calling campaigns

What Makes This Role Different?

At Bullen, we’re not just providing a product — we’re providing peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

What’s in It for You?

• A meaningful role with impact—every call can make a difference
• A warm, collaborative workplace full of people who care
• Training, coaching, and ongoing development
• The chance to be part of something bigger than yourself
• Flexible working hours up to 45 per week working between 8am and 8pm depending on individual preference

Sound like you?
If you love connecting with people and want your work to truly matter—this could be your next big opportunity.

Apply now and start helping patients live better, one conversation at a time.

Recruitment Process

We have partnered with Lily AI to support our recruitment process. All candidates will be screened on application and when progressed, invited to attend an AI screening call with Lily.

The final stage will involve a brief interview with a member of our Contact Centre Team.

Job Types: Full-time, Permanent

Pay: £12.91 per hour

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme

Work Location: In person