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    • 25% discount in our on-site retail shops and restaurants.
    • Complete key holder duties, including opening and closing and performing checklists.
    • Basic knowledgeable of food operations, a team player, hard worker, and detail oriented.
    • Is flexible and willing to meet the demands of an all-day operation.
    • Get trained to run a shift and you could earn £13.21 per hour whilst doing so!
    • Access to premium retail discounts from many of your favourite retailers.
    • Support opening and closing procedures, ensuring your section is fully prepared and service‑ready.
    • Support the training and onboarding of new team members…
    • Previous experience in hospitality, restaurants, bars, or events.
    • Experience working in stadium, arena, hotel, or restaurant operations.
    • Follow opening, mid-shift, and closing cleaning checklists accurately.
    • Ensure your section is fully prepped, cleaned and sanitised as per opening and closing…
    • 20% off food and beverage in on-site restaurants.
    • No day will ever be the same, and flexibility and adaptability is a key element of the role, supporting our…
    • Support the opening of new restaurants and ensure staff are trained,and processes are implemented accurately.
    • 50% discount for you and up to 3 friends when you…
    • You’ll also support the restaurant team with our ‘Caravan of Love’ customer experience.
    • Dining discount when visiting with family & friends.
    • The Customer Service Host will deliver an enhanced level of customer service during counter opening times.
    • Support the implementation of new technologies by…
    • To be accountable for decision making in the restaurant when managing the shift or opening the restaurant in the morning.
    • Free Pizza after every shift.
    • Lead and supervise team members to ensure smooth restaurant operations.
    • Once fully trained you would oversee daily operations within our busy restaurant.
    • Eye of the tiger: Oversee daily operations including opening and closing procedures, stock management, compliance and ensuring the restaurant is neat and…
    • The job will require the individual to work behind the bar 5 days a week from Wednesday to Sunday.
    • The position is full time.
    • 50% discount when dining in our restaurants and bars.
    • Working independently through the night, you’ll oversee end-of-day procedures, complete reports and audits…

Job Post Details

WATERPARK FRONT LINE LEAD - job post

Merlin Entertainments
3.5 out of 5 stars
Stoke-on-Trent
£13.70 an hour - Fixed term contract
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Job details

Pay

  • £13.70 an hour

Job type

  • Fixed term contract

Location

Stoke-on-Trent

Benefits

Pulled from the full job description

  • Employee discount

Full job description

What you'll bring to the team

What you'll bring to the team

Job Title: Waterpark Frontline Lead
Location: Alton Towers Resort
Reports to: Zonal Manager
Contract: Fixed Term

About the Role

We’re looking for a hands-on, energetic Waterpark Frontline Lead to supervise and support a team of frontline, guest-facing colleagues at Alton Towers Resort. You’ll ensure operational excellence, safety, and outstanding guest experiences across our Waterpark. Acting as the first point of escalation for operational or guest-related issues, you’ll work closely with the Zonal Manager to maintain high standards and deliver a seamless guest journey.

Key Responsibilities

  • Lead, coach, and support frontline colleagues to deliver exceptional guest service and operational standards.
  • Conduct training sessions and performance reviews to develop team members.
  • Monitor cleanliness, presentation, and safety across rides, shops, and other areas.
  • Manage daily operations, including ride management, turnstiles, and guest services.
  • Handle guest escalations, refunds, and operational disruptions efficiently.
  • Complete key holder duties, including opening and closing and performing checklists.
  • Perform Zonal Duty Manager responsibilities when required.
  • Support operational spot checks to ensure service, efficiency, and safety standards.

Training

As part of the role, we expect our Waterpark Frontline Leads to have an understanding of our Pool Plant Room and in Training/Assessing new Lifeguards. As such we will provide training courses in the following areas.
  • PPO (Pool Plant Operator)
  • TA (Trainer Assessor Course)
Qualifications & Experience


Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.17K subscribers
Watch on

Qualifications & Experience

NPLQ (preferred)
  • Experience in a customer-facing role, ideally in a theme park, hospitality, or retail environment.
  • Strong teamwork, reliability, and a positive attitude.
  • Hands-on approach with the ability to lead by example.
  • Adaptable and flexible with priorities, including alternative shifts or ad hoc responsibilities.

Benefits

  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
  • Ongoing training and development opportunities
  • Plus, many more…

Pay Range

Compensation between GBP £13.70/Hr.-GBP £13.70/Hr.
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