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    • Managing hotel and restaurant reservations, accurately inputting bookings using the Rezlynx front office system, Res Diary and Newbridge POS.
    • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
    • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
    • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
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Job Post Details

Hotel Receptionist - Pontlands Park - job post

Pontlands Park Hotel
Chelmsford CM2 8HR
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

Chelmsford CM2 8HR

Benefits

Pulled from the full job description

  • Free parking
  • Discounted or free food
  • On-site parking

Full job description

Hotel Receptionist (Full-Time)

We are a small family-run 3-star hotel located on the outskirts of Chelmsford, proud to deliver a 5-star experience to every guest. We are currently seeking an experienced and enthusiastic Hotel Receptionist to join our friendly team on a full-time basis.

This is a fantastic opportunity for someone who is passionate about hospitality and thrives on providing outstanding customer service. As the first and last point of contact for our guests, you will play a key role in creating a warm, professional, and memorable experience—from arrival through to departure.

We are looking for a confident and positive individual with a proven track record in customer service, excellent communication skills, and a naturally welcoming personality.

Key Responsibilities:

  • Answering incoming telephone calls in a professional and friendly manner
  • Managing hotel and restaurant reservations, accurately inputting bookings using the Rezlynx front office system, Res Diary and Newbridge POS
  • Preparing guest bills ahead of check-out
  • Handling guest enquiries efficiently and professionally
  • Maintaining strong knowledge of the hotel and its facilities to confidently promote and upsell services

Requirements:

  • Previous experience in a hotel reception or similar customer-facing role
  • Excellent command of spoken and written English
  • A positive, “can-do” attitude with a genuine passion for guest satisfaction
  • Strong organisational and communication skills

Working Hours:

  • Minimum of 37.5 hours per week
  • 5 shifts per week, including early and late shifts on a rota basis (across 7 days)

Due to the hotel’s location and shift patterns, own transport is essential.

If you take pride in delivering exceptional guest experiences and enjoy working as part of a supportive team, we would love to hear from you.

Benefits:

  • Discounted or free food
  • Free parking
  • On-site parking

Experience:

  • Hotel Reception: 1 year (preferred)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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