jobs in Newport

About Us

Number One Property Management is a growing and ambitious property management company providing residential, commercial, and corporate letting services across South Wales.

We are committed to delivering exceptional service to landlords and contract holders whilst creating a positive, supportive, and professional working environment for our team. As our business continues to grow, we are looking for enthusiastic individuals who share our passion for customer service, organisation, and continuous improvement.

The Role

The Lettings Administrator plays a key role in supporting the Property Management team and delivering an excellent customer experience throughout the lettings journey.

Working closely with colleagues across the business, you will help coordinate enquiries, support property onboarding, manage appointments, and provide administrative assistance to ensure the smooth operation of the department.

This is an ideal opportunity for someone who is highly organised, enjoys working in a fast-paced environment, and takes pride in delivering a high standard of service.

Key Responsibilities

· Provide administrative support to the Property Management team.

· Act as a professional first point of contact for landlords, contract holders, applicants, and contractors.

· Support the onboarding of new properties, landlords, and tenancies.

· Coordinate appointments, viewings, valuations, and other customer interactions.

· Assist with the preparation and management of documentation and records.

· Maintain accurate information across company systems and databases.

· Support communication and collaboration between departments.

· Contribute to a positive customer experience throughout the lettings process.

· Assist with general office administration and day-to-day operational activities.

· Support the wider team during busy periods and contribute to the overall success of the business.

Skills & ExperienceEssential

· Excellent organisational and time management skills.

· Strong attention to detail.

· Excellent written and verbal communication skills.

· Professional and confident telephone manner.

· Ability to manage multiple tasks and priorities effectively.

· Good working knowledge of Microsoft Office applications.

· A proactive and positive approach to work.

· Ability to work independently and as part of a team.

Desirable

· Previous experience within property, lettings, estate agency, customer service, or administration.

· Experience using CRM or property management software.

· Understanding of the residential lettings industry.

Personal Attributes

We are looking for someone who is:

· Customer-focused and approachable.

· Professional and dependable.

· Organised and methodical.

· Positive and solution-oriented.

· Adaptable and willing to learn.

· A team player who enjoys supporting colleagues and contributing to shared goals.

What We Offer

· Competitive salary.

· Performance-related bonus opportunities.

· Private healthcare options.

· Ongoing training and development opportunities.

· Career progression within a growing business.

· Supportive and collaborative working environment.

· Opportunity to be part of an ambitious and forward-thinking company.

Working Hours

· 40 hours per week.

· Monday to Friday: 9:00am – 5:30pm.

· 20 days annual leave plus bank holidays.

How to Apply

If you are organised, customer-focused, and looking to develop your career within a growing property management business, we would love to hear from you.

Please submit your CV along with a covering letter outlining your experience and why you would like to join Number One Property Management.

Pay: £27,000.00 per year

Work Location: In person