Nhs Complaints jobs in Manchester

We are continuing to develop our referral and assessment hub and are looking to recruit a B7 Clinical Lead to support referrals, assessments and clinical leadership within the hub.

Referrals will be triaged by a member of the team, and a decision will be made on the onward journey for that service user.

You may provide assessments for the team and will complete those assessments at that designated base or at a venue agreed with the service user and carer.

This post is a full time position (37.5 hours per week) and the working hours will be 9am - 5pm 5 days per week . The post is based at Central Park Hub although the post holder will be expected to travel across the Borough to attend satellite clinics.

This post includes participation in the Bronze on call rota.

Key duties will include:
Alongside the team manage, oversee the triaging of all referrals coming into the referral and assessment hub.

Providing an onward journey if not appropriate for Community Services.

Completing assessments for those people requiring specialist mental health services under Community Mental Health Team.

Complete assessment for those inpatients who may require a secondary service upon discharge.

To provide line management where required.

To link in with your MDT and attend their weekly meeting.

To develop and maintain relationships and pathways with other services

To promote awareness of the role of the referral and assessment hub, within local service area/team, GP practices and the wider community.

Supporting with service management in conjunction with the team manager

Working with the Team Managers to support with policy and service improvement and development

Supporting service user, carer and stakeholder involvement

Promote a culture of learning, education and professional development

Championing quality assurance by establishing quality standards relating to the service user and carer experience, implementing Divisional Action Plans and undertaking complaint investigations

Adhere to the principles of safeguarding of children and vulnerable adults in line with Trust Policy and local reporting procedure and ensuring junior staff compliance with this.

Please see the full job description and person specification for more details.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Please see attached job description and person specification

Staff benefits

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
fuelGenie Fuel Cards (for applicable roles)