Nhs Complaints jobs in Manchester

Benefits:

· 25 Days holiday allowance plus bank holidays off, an extra 2 days for 2 year service, an extra 3 days for 5 year service.

· Salary increase after service

· Birthday Day off

· Vouchers for recognition of service

· Staff Employee of the Month

· Blue Light Discount service

· Free Flu Vaccinations

· Free onsite staff car park

· Summer and Christmas Events

· Monthly closures for Training

· Monthly 1:1 with your line manager

Firsway Health Centre

JOB DESCRIPTION

Workflow Administrator

Responsible to: Practice Manager

Reports to: Business and Finance Manager

Hours of Work: 20 hours weekly, hours can be discussed during interview to suit candidate.

Salary: Starting salary £13.12 and then reviewed after 6 months training programme.

Job Summary:

The role of the Workflow Administrator is to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols. The post holder will be processing practice correspondence (paper, electronic and e mail) and attaching it to the patient record. The post holder will be required to accurately code diagnoses, procedures and investigations, identifying and carrying out actions, e.g. contacting patients to make appointments or completing referrals.

Roles and Responsibilities:

1. Process clinical correspondence (paper, electronic and email) attaching it to the patient record,

2. Accurately Read/SNOMED code diagnoses, procedures and investigations, other specific actions as per the practice protocols

3. Pass appropriate issues to GPs and other members of the practice clinical team and non-clinical teams

4. Identify the complex or higher risk areas that require input or knowledge from the clinical team (this includes safeguarding issues)

5. Work to the agreed practice protocols

6. Receive feedback on work including the Workflow audit from the Practice’s GP Workflow Team Leader

7. Develop a close working relationship with the GP Workflow Lead to identify other potential improvements

8. Any other duties deemed commensurate with the level of the post

Person Specification

1. You will have capacity to undertake 20 hours weekly between Monday and Friday, hours can be discussed during interview.

2. You can confidently navigate the clinical systems including EMIS and Docman with training

3. You can understand SNOMED codes and know how to search for one on the clinical system with training

4. You are keen to learn new skills and be part of a new way of working in the practice

5. You are willing to undergo detailed on-line training and receive critical feedback

6. You pay close attention to detail

7. You have excellent IT skills and are self-motivated, being used to working on your own initiative as well as being part of a team

General

1. It is a standard element of the role and responsibility of all staff that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

2. As an employee you have a legal responsibility for all records (including patient health, financial, personal and administrative) that you gather or use as part of your work. The records may be paper, electronic, audio or videotapes. You must consult your manager if you have any doubt as to the correct management of the records with which you work. Misuse of or failure to properly safeguard confidential data will be regarded as a disciplinary offence.

3. All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable us to meet our legal duties and to report any circumstances that may compromise the health, safety and welfare of our staff, patients or visitors.

4. You are required to uphold the confidentiality of all records held by Firsway Health Centre, whether patient records or Firsway Health Centre information. This duty lasts indefinitely and will continue after you leave our employment.

5. All information which identifies individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by the 1998 Data Protection Act and should be managed in accordance with this legislation.

6. You are expected to treat all patients/visitors and work colleagues with dignity and respect, irrespective of their background.

7. All employees have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult protection procedures and who to contact for further guidance. All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.

8. DBS Disclosure checks are carried out for all new appointments.

9. Protection of patients from healthcare associated infection (such as MRSA and Clostridium Difficile) is everyone’s business. All healthcare workers have a duty to provide clean, safe care by observing basic hygiene i.e. washing hands (soap & water; alcohol gel) before and after contact with the patient and the clinical environment. Clinical staff additionally must practice Aseptic No Touch Techniques for invasive procedures and aftercare.

10. Firsway Health Centre provides an accessible and impartial complaints service, which is accountable, confidential and effective. The service is responsive, simple and speedy, whilst remaining thorough. All staff should regard complaints as natural, positive suggestions on services that we provide. Staff should be sensitive to the wishes, hopes and anxieties of patients, relatives, friends and the community generally. Where staff find it is not possible to provide the required information, explanation or reassurance, then the issue may be passed to the Practice Manager

11. All staff are personally responsible for the quality of data entered by themselves, or on their behalf, on our computerised systems or manual records (paper records) and must ensure that such data is entered accurately to NHS data standards, in a timely manner to ensure high standards of data quality.

We are looking for an experienced Workflow Administrator.

Job Types: Part-time, Permanent

Pay: £13,644.80 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Sale M33 4BR: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• administration: 2 years (required)

Language:

• Fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person