Nhs Medical Receptionist jobs in Hounslow
- Epsom and St Helier University Hospitals NHS TrustSutton
- The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff…
- Ashford and St. Peter's Hospitals NHS Foundation...Chertsey KT16 0PZ
- Act as a communication link between nursing staff, medical teams, patients, and relatives.
- Working closely with nursing staff, doctors, allied health…
- Royal Surrey NHS Foundation TrustGuildford GU2 7XX
- To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly to…
- Royal Free London NHS Foundation TrustLondon N18 1QX
- The endoscopy unit at NMUH is a busy department with up to 4 diagnostic lists running at any given time.
- The administration team for Endoscopy comprises of 9…
- Royal Free London NHS Foundation TrustLondon N18 1QX
- The endoscopy unit at NMUH is a busy department with up to 4 diagnostic lists running at any given time.
- The administration team for Endoscopy comprises of 9…
- Chelsea and Westminster Hospital NHS Foundation...London TW7
- Undertake administrative and clerical duties as required/ in the absence of the ward clerk/ receptionist.
- They also carry out a range of housekeeping duties, as…
- King's College Hospital NHS Foundation TrustLondon SE5 9RS
- Given the age of the service, we are engaged in a range of exciting service development projects, including EDI work, formulation-based practice, patient…
- The Royal Marsden NHS Foundation TrustSutton SM2 5PT
- To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.
Job Post Details
Patient Pathway Assistant Endoscopy
Patient Pathway Assistant Endoscopy
Job details
Full job description
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
1x30 & 1x22.5 hours per week (2x Part time opportunity)
Pathway Assistant Endoscopy Band 3
An exciting opportunity has arisen in the Planned Care Division for an Endoscopy Receptionist / Administrator based in the Endoscopy Department at Epsom and St Helier Hospital.
We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.
The job will be predominantly based at St Helier Hospital but some cross site working at Epsom Hospital will be required.
Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients’ pathway of care, reception, tracking and supporting them from referral to treatment &/or discharge.
Main duties of the job
The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients’ pathway of care, reception, tracking and supporting them from referral to treatment &/or discharge. The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators and by being an accessible, customer focused and knowledgeable point of contact.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Qualifications
Essential criteria
-
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
- Continued education beyond GCSE
Experience
Essential criteria
- • Knowledge of a full range of IT/Patient administration systems • Knowledge of patient administration work in a healthcare setting. • Customer Service experience
Knowledge
Essential criteria
- • Computer literate, with experience of using different softwares at the same time • Knowledge of confidentiality and data protection principles • Excellent Interpersonal/Customer Service skills
Desirable criteria
-
- Knowledge of databases, spreadsheets e.g. Excel or similar applications.
Personal Attributes
Essential criteria
- • Evidence of ability to prioritise workload with some direction • Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives. • Good organisational Skills
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.