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Assistant Patient Pathway Coordinator - job post

Kingston and Richmond NHS Foundation Trust
Kingston upon Thames
£30,630 - £32,346 a year - Full-time
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Job details

Pay

  • £30,630 - £32,346 a year

Job type

  • Full-time

Location

Kingston upon Thames

Benefits

Pulled from the full job description

  • Employee assistance programme

Full job description

Band 3

Main area
Urology Service
Grade
Band 3
Contract
Fixed term: 12 months (Secondment possible as well as role to be made permanent at end of contract with further recruitment.)
Hours
Full time - 37.5 hours per week
Job ref
396-8092338-DE-GV
Site
Kingston and Richmond NHS Foundation Trust
Town
Kingston upon Thames
Salary
£30,630 - £32,346 pa pro-rata incl HCAS (outer london)
Salary period
Yearly
Closing
21/07/2026 23:59

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

  • Compassionate: We provide care with kindness, understanding, and empathy for all.
  • Inclusive: We embrace diversity and respect the unique contributions of every individual.
  • Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
  • Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

To provide a consistent approach across the Trust, using Standard Operating Procedures (SOP’s) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

  • Process and log all referrals in line with Trust Access Policy and specialty SOP.
  • Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
  • Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
  • Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
  • Ensure clinic outcomes are recorded accurately on Trust Electronic patient record system (CRS), including those for offsite clinics.
  • Under supervision, complete clinic cancellation forms and process according to SOP.
  • Reschedule outpatient clinics as requested by line manager, in line with waiting time targets
  • Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOP
  • Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team
  • Support in recognising when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.

Continued on attached JD...

Working for our organisation

Development and staff wellbeing

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Detailed job description and main responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

Essential criteria
  • Educated to A-level, or NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C
Desirable criteria
  • Computer Literacy Course e.g. ECDL

Experience

Essential criteria
  • Experience of working in a multi-disciplinary team
  • Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Desirable criteria
  • Experience of working in the NHS or healthcare setting
  • Experience of scheduling outpatient appointments and/or admissions

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.


Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name
Gayle Harris
Job title
Assistant Service Manager
Email address
Gayle.Harris@nhs.net
Telephone number
07577420978

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