The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1 st Strategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme.

Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world.

As a Senior People Services Transformation Lead for Staff Experience, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled staff experience services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country.

You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS.

We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring:

Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations
Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models
Experience of bringing together experts and customers to develop a service or function

Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system.

Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

Key skills and experience required:
Significant experience designing or transforming Staff Experience, employee engagement or people services within complex organisations, with a focus on improving workforce wellbeing, retention and organisational culture
Strong understanding of employee experience design, workforce engagement and digital service delivery, with the ability to create seamless, user-centred services that improve accessibility, consistency and satisfaction
Proven ability to collaborate across HR, operational, digital and transformation teams to deliver integrated people services that empower managers, strengthen staff support and improve workforce experience at scale
Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care
Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes
Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations
Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions
Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services
Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders
Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.