Nhs Medical Secretary jobs in London

Are you a friendly, organised, and professional individual looking for a rewarding role in a busy healthcare environment? St Mary’s Urgent Treatment Centre (UTC) is seeking a dedicated Receptionist to join our team and play a vital role in delivering excellent patient care.

As the first point of contact for patients and visitors, you will provide a welcoming and compassionate service while supporting the smooth day-to-day running of the UTC. Your responsibilities will include registering patients, managing appointments and patient records, responding to telephone enquiries, liaising with clinical and administrative teams, and ensuring accurate data entry in line with NHS standards.

We are looking for someone with excellent communication and customer service skills, strong attention to detail, and the ability to remain calm and professional in a fast-paced environment. Previous reception, administrative, or healthcare experience is desirable, although full training will be provided if successful at interview.
This role offers the opportunity to work within a supportive multidisciplinary team committed to providing high-quality urgent care services to our local community. Flexibility, reliability, and a patient-centred approach are essential.

In return, you will gain valuable experience within the NHS, access to learning and development opportunities, and the satisfaction of making a positive difference to patients during their healthcare journey.

To maintain a high level of customer care at all times. To liaise and
communicate effectively and sympathetically with all visitors and
patients to the department.

Greet patients in a courteous manner at all times, dealing with all
enquiries politely and efficiently, displaying empathy when answering
queries at the reception desk or over the telephone.

Monitor the welfare of patients in the waiting area and notify a member
of the clinical team if concerned about a patient wellbeing. Escalating
when there are patients that are deteriorating in the waiting area.

To obtain patients details in a sensitive manner taking into
consideration the diversities of the general public.

Observing the Trust policies around confidentiality with regards to
sensitive / personal information. To recognise the legality of patient
documentation and maintain patient confidentiality at all times in line
with the Trust’s Information Governance Policy.

To cover service needs across all receptionist roles in the UEM
directorate.

To respond to ad hoc enquiries and complaints in a pleasant and
responsive manner, solving problems immediately where possible and
referring to an appropriate senior person if necessary.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.