At the Bristol Centre for Reproductive Medicine (BCRM), we are proud to be one of the leading private fertility clinics, with a long-standing reputation for exceptional patient care. Now based in our newly refurbished, state-of-the-art facility at 135 Aztec West, we provide specialist fertility advice, investigations, and treatment to both NHS and private patients.

We are a friendly, multidisciplinary team united by a shared mission: to support people on their fertility journey with compassion, expertise, and professionalism.

The Role

We are looking for a Clinic Receptionist to join our Business Operations team. In this varied and patient-facing role, you’ll be the welcoming face of BCRM, ensuring patients feel supported and cared for from the moment they arrive. You’ll also play a vital role in keeping our clinic running smoothly by handling administration and supporting colleagues across the service. Your responsibilities will include:

Greeting and supporting patients at reception, providing a calm, professional, and welcoming environment.
Managing telephone enquiries and appointment bookings with empathy and professionalism, including rescheduling and general patient support.
Maintaining accurate patient records (electronic and paper-based) in line with HFEA and ISO compliance requirements.
Preparing consultation rooms and records to ensure clinicians and nurses are fully supported.
Processing documentation, including scanning, uploading, filing of information.
Supporting patients with treatment planning, payments, and follow-up documentation.
Handling financial transactions accurately and efficiently.
Monitoring and responding promptly to patient emails and correspondence.
Handling patient queries with sensitivity, acting as the first point of contact for complaints and escalating issues where necessary.
Coordinating the flow of patients through their treatment journey, working closely with the wider team to ensure a seamless experience.
Maintaining a welcoming clinic environment by keeping reception and waiting areas tidy and organised.
Collaborating with colleagues across the multidisciplinary team.
Taking part in team meetings and training sessions, contributing ideas for continuous improvement.

What We’re Looking For

This role is ideal for someone with strong administration and customer service skills who thrives in a busy, patient-focused environment. You’ll be organised, approachable, and calm under pressure, with a keen eye for detail and a genuine care for patient wellbeing.

Essential skills and qualities:

Warm, professional reception and hosting skills.
Excellent communication skills, both face-to-face and by phone, including first-line handling of complaints and conflict resolution.
Strong organisational skills with the ability to prioritise and multitask.
High level of accuracy and attention to detail in all aspects of administration.
Proactive, adaptable, and confident working in a fast-paced clinical environment.
Strong IT skills (Microsoft Office – Excel, Outlook, Word, Teams).
A team player with a positive, “can-do” approach.

Desirable:

Experience in a healthcare reception, patient coordinator, or similar customer-facing role.
Understanding of fertility treatments and patient pathways.

Why Join Us?

At BCRM, you’ll be part of a welcoming team where your contribution truly matters to patients and colleagues alike. We also offer:

Pension – Aviva scheme with a 6% employer contribution (minimum 2% employee contribution)
Holiday – 27 days annual leave plus bank holidays, increases with length of service
Enhanced Parental Leave
Health & wellbeing programme
Free on-site parking
Enhanced sick leave, with entitlement increasing with length of service
Company events
Ongoing training and development

Education & Experience:

A-Level or equivalent (required)
Minimum 2 years’ experience in healthcare administration or customer service (preferred)

If you’re an organised, compassionate individual, and enjoy making a real difference to people’s lives, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Work authorisation:

United Kingdom (preferred)

Work Location: In person

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