Nhs Receptionist jobs in Hertfordshire

Join the Team at Puresmile Bethnal Green.

We are excited to be starting our search for a Patient Coordinator in our Front of House Team, to join our busy and innovative practice.

This role offers a great opportunity to support the delivery of excellent patient-focused dental care. If you are enthusiastic about dentistry, and excited to talk with our patients about how our services and treatments can help them to achieve a happy and healthy smile – then this role might be for you!

About Us

We provide a range of NHS/mixed dental services and treatments, from general dental care, restorative and cosmetic treatments to more advanced procedures.

Our patients receive compassion, a commitment to excellence and an informative, caring approach from every member of the team, and our aim is to provide a 5-star experience every time.

Our teams are integral to the delivery of our high-quality services, and we encourage you to fully engage in the success of our practices. Our vision is to be ‘the’ go-to dental practice for all the family. We’d love you to be a part of it!

About You

We are looking for an enthusiastic, proactive, and highly organised individual. You will possess a passion for providing a high level of customer service and will have demonstrable experience of doing so. The role will join our front of house team and will work collaboratively to provide all administrative duties necessary to support both clinical and operational activities of the Practice. The role is the first point of contact for our patients and as such you should be confident, enthusiastic and an excellent advocate for our business.

Ideally you will have an affinity with, or a curiosity for business growth; and for finding ways to ensure both our loyal patient base and new patients have a 5-star experience every time.

The role is varied and will require a high level of multi-tasking, so an organised and methodical approach is important. You will be focused on customer experience and satisfaction, and will be motivated by contributing to the continued success of the business.

You will be responsible for the accurate registration of new patients using our electronic patient management software; ensuring that appointments are booked efficiently. You will provide administrative support to the dentists during their clinics, collect and record patient payments, schedule future appointments for patients and ensure associated reminders, documentation and correspondence is sent in a timely manner.

Requirements

• Previous experience in a front-of-house or customer service role is preferred.
• Experience of working in a dental or private / commercial healthcare setting
• Confidence in presenting yourself and acting as a positive ambassador for the practice.
• Excellent interpersonal and communication skills with a confident, calm, and friendly approach.
• Experience of diary management in a business-focused environment
• Excellent organisational skills.
• Excellent level of IT literacy and familiarity with Microsoft Office applications
• Good standard of written and spoken English.
• Demonstrable tact and judgement with knowledge of GDPR requirements relating to confidential and sensitive information
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
• A positive attitude and a willingness to learn new skills as part of a collaborative team.

Pay: From £13.50 per hour

Benefits:

• Company events
• Company pension
• Employee discount

Ability to commute/relocate:

• Bethnal Green E2 0HU: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person