The role of Receptionist is an integral part of the multidisciplinary team working in a patient facing clinical setting. The Receptionist is often the first point of face to face contact our patients have during their hospital visit. The post holder is required to welcome patients and visitors into the department, answering any queries and providing reassurance when needed.

The Receptionist supports clinical colleagues in ensuring that the department runs smoothly and efficiently. In this role as well will incorporate our new T2 Ward where the successful candidate will also provide administrative support admitted patients in the early morning

Provide warm and friendly greetings to all patients and visitors in line with the outpatient clinic management SOP

Ensure the patients are checked in for an appointment in line with the outpatient clinic management SOP

Register patients on the Trust’s Electronic Health Records System (EHRS) where applicable

Schedule and rebook appointments for patients in line with the Trust Elective Access Policy and (Referral to Treatment) RTT Targets, escalating to the team leader when necessary using the appointment management SOP where applicable.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working .

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?