JOB PURPOSE

To serve patients and fellow members of staff and provide the highest standard of reception and administrative services to the Directorate in the following areas:

Main clinic reception

James West Treatment Centre reception

Orthoptic clinic reception

To promote a high level of customer service and support the overall accuracy, efficiency and development of the Directorate in these areas.

Contribute to the delivery of an efficient and effective administrative service within the ophthalmology service.

DEPARTMENT

Ophthalmology is based at the Royal Hallamshire Hospital and provides a service to patients from Sheffield and across the Country. The Ophthalmology Directorate provides the full range of Ophthalmology specialised services through its sub specialised teams. It delivers more than 100,000 outpatient appointments each year and has up to 36 operating lists per week. It is the only hospital in the area to deliver an Emergency Eye Clinic service. The fundamental goal is to improve the quality of care offered to sight impaired patients so that they can live as productive and independent a life as possible.

Main Duties

Provide a comprehensive reception service across Ophthalmology clinics, including Main Clinic, James West Treatment Centre and Orthoptic reception.

Check in patients, accurately record attendances and update patient details on the Electronic Patient Record.

Arrange new and follow-up appointments and record clinical outcomes.

Deal with patient, staff and external enquiries by telephone, email and in person, including first-line complaints.

Support patient flow and clinic efficiency by liaising with clinical and administrative teams.

Manage patient transport arrangements and appointment queries where required.

Process referrals, correspondence and medical records in line with departmental procedures.

Maintain patient confidentiality and ensure accurate handling of patient information.

Provide reception cover across the service and support colleagues as required.

Assist with training new staff and contribute to the smooth and effective running of the Ophthalmology administrative service.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.