At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

We're looking for a Receptionist to join our team at Balsall Heath Health Centre, Birmingham providing an excellent front-of-house service and helping to create a welcoming, safe and supportive environment for patients, visitors and colleagues. Through your day-to-day interactions, you'll play an important role in shaping the experience people have when visiting the centre.

• Location: Based at Balsall Heath Health Centre with daily travel to Greet Medical Centre to provide lunch cover. A full driving licence and access to your own vehicle are required.
• Salary: £25,495 per annum pro rata (£13.04 per hour)
• Hours: 22.5 hours per week
• Working Pattern: Monday to Friday, 9:00am to 1:30pm
• DBS Requirement: Standard DBS check required
• This is a mobile role requiring travel between sites each day to support service delivery and provide lunch cover.

What you'll be doing

As the first point of contact for many visitors, you'll play an important role in creating a positive experience for everyone who enters the building.

You'll:

• Welcome patients, visitors and contractors in a professional and friendly manner
• Respond to enquiries in person, over the telephone and via email
• Support visitor sign-in processes and provide accurate information
• Coordinate room bookings and appointments where required
• Manage incoming and outgoing mail
• Complete a range of administrative tasks and maintain accurate records
• Help ensure reception and public areas remain tidy, welcoming and well-presented
• Work collaboratively with colleagues to deliver an excellent customer experience
• Provide holiday cover when required

What we're looking for

We'd love to hear from you if you have experience in:

• Reception or front-of-house services
• Customer service
• Hospitality
• Retail
• Administration
• Healthcare environments
• Other customer-facing roles

We're looking for someone who:

• Enjoys helping people and delivering great customer service
• Communicates clearly and professionally
• Can manage a variety of tasks and enquiries throughout the day
• Remains calm and organised when priorities change
• Works well both independently and as part of a team
• Has basic administrative and IT skills

Previous reception experience is beneficial, but we're equally interested in people with transferable customer service and administration skills.

Where you’ll be

Balsall Health Health Centre Birmingham B12 9LP

Greet Medical Centre Birmingham B11 3ND

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know we’re here to help

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Check out more about Life at NHSPS on our LinkedIn page!