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    • Previous medical secretary or NHS administrative experience.
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    • The successful candidate will play a key role in supporting patients and ensuring the smooth running of our reception service.
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    • File patient records and correspondence in patient medical records.
    • Normal hours of work will be 37.5 hours per week.
    • Expected hours: 37.5 per week.
    • You will be an integral part of our team, contributing to the delivery of high-quality healthcare services.
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    • Whether you already have experience in general practice or come from another medical secretarial background, we'd love to hear from you.
    • Contract Length: 6-12 Months.
    • Pay Rate: £14.11 per hour.
    • Shift pattern*: 08:00- 18:00 Saturday-Sunday.
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    • Role: Part-time 16 hours.
    • Working hours will be between 08:00 - 18:30.
    • Benefits: 27 days annual leave plus bank holidays (both pro rata).
    • Working in a busy GP Practice.
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    • Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Virtual meetings…

Job Post Details

Medical Secretary - job post

Karis Medical Centre
4.3 out of 5 stars
Birmingham B16 9AL
£14 an hour - Permanent, Part-time

Job details

Pay

  • £14 an hour

Job type

  • Part-time
  • Permanent

Location

Birmingham B16 9AL

Benefits

Pulled from the full job description

  • Free parking
  • On-site parking

Full job description

Job Title: Medical Secretary

Reports to: Practice Manager
Hours: 30-35hrs per week

Salary £14 per hr

Location: Karis Medical Centre

Job Summary

To provide comprehensive medical secretarial and administrative support to the clinical team while leading the day-to-day administration of patient complaints, Zero Tolerance cases, SARs and governance-related correspondence. The postholder will ensure referrals, correspondence and investigations are managed accurately, professionally and within statutory and practice timescales.

Key Responsibilities

· Provide a high-quality medical secretarial service including typing clinical correspondence, referrals and reports.

· Process referrals using ERS and liaise with hospitals and community services.

· Manage incoming emails, patient correspondence and administrative queries.

· Maintain accurate patient records on EMIS and undertake clinical coding where appropriate.

· Process/Handling SARs

· Manage, process and coordinate all patient complaints from receipt to final response.

· Maintain the complaints tracker, monitor deadlines and coordinate investigations.

· Analyse complaint themes and prepare governance reports for the Practice Manager and Partners.

· Manage Zero Tolerance incidents, prepare warning letters and maintain investigation records.

· Support Significant Event Analysis (SEA), Patient Safety Incident Investigations (PSII) and Root Cause Analysis (RCA) Creating lear.

· Maintain confidentiality and comply with GDPR, NHS Complaints Regulations and Practice policies.

· Provide reception and administrative cover where required.

Essential Criteria

· Previous medical secretary or NHS administrative experience.

· Excellent written and verbal communication skills.

· Strong IT skills including Microsoft Office and EMIS (or similar clinical systems).

· Ability to manage sensitive information confidentially.

· Excellent organisation, prioritisation and analytical skills.

· Experience of handling complex administrative workloads.

Desirable Criteria

· Experience managing NHS complaints.

· Knowledge of Zero Tolerance procedures.

· Experience with SARs, governance or quality improvement.

· Understanding of NHS Complaints Regulations.

Pay: £14.00 per hour

Benefits:

  • Free parking
  • On-site parking

Work Location: In person

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