North Chingford jobs

Service Advisor

Introduction: An immediate opportunity has arisen for an enthusiastic and passionate Service Advisor to join our North City team. Our family business has been established for over 40 years. Working with our partner Mitsubishi, we take pride in delivering an excellent customer service and standards. If you are an experienced Service Advisor within the automotive industry, we would love to hear from you.

Job title: Service Advisor

Department: Service Department

Location: North City, Chingford, London E4 6AN

Hours of Work: Full time position. 37.5 hours per week with alternate Saturday's between 9am - 1pm.

Salary Band: Between £28,000 - £32,000 per annum, depending on experience. A discretionary bonus may be offered based on performance and business success.

Responsibilities:

The main responsibilities of a Service Advisor are listed below, however this list is not exhaustive:

• Delivering an exceptional standard of customer service by building lasting, memorable relationships with customers.
• Maintaining excellent communication with customers face to face, over the telephone and via email.
• Identifying and offering the most appropriate services to meet their individual needs.
• Liaising with customers to schedule appointments.
• Efficiently managing the Parts ordering system alongside the Operations Manager to order new parts and check availability.
• Consulting with the Technicians about vehicle diagnostics / repairs to ensure correct parts are ordered.
• Keeping customers fully informed of progress and advise of extra work needed as necessary.
• Identifying opportunities to upsell products and services to maximise sales i.e recognising opportunities when a customer might benefit from speaking with the sales team to upgrade their vehicle
• Invoicing work on time and accurately processing payments.
• Keeping accurate records at all times using the Dealer Management System and other systems. Full training on system will be provided.
• Maintaining confidentiality and handling all data in line with GDPR..

Job Requirements:

For this role you will have the following:

• Minimum 2 - 3 years’ experience within a customer facing role in the automotive industry is preferred.
• A passion for cars and mechanical knowledge would be advantageous.
• A great eagerness to learn at speed and pace with the ability to learn new technologies.
• Excellent communication skills that enable you to deliver consistently to high standards of customer service whilst maintaining composure in challenging situations.
• Confident problem solver; be able to think on your feet under pressure
• A logical, methodical and organised approach with attention to detail; demonstrating an ability to 'spot errors'.
• Excellent administration and IT skills with Microsoft Office and the ability to multi-task.
• Team-player working well with others with a one-team mindset
• A current full UK driving licence is desirable.
• A smart and presentable attire.
• Previous experience of working within the automotive industry in a Service Advisor role is desirable but not essential as full training will be given.

Benefits:

• Company pension
• Training and continual self-development
• Friends and family discount on vehicle servicing & repairs
• Company pension

Pay: £28,000.00-£32,000.00 per year

Benefits:

• On-site parking

Work Location: In person