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    • Occasion support to ACM, CM.
    • The Administrator will be responsible for managing incoming calls, high levels of Planned maintenance and reactive maintenance work…
    • View all OCS Group jobs - Hucknall jobs
    • Salary Search: Operations Administrator salaries
    • See popular questions & answers about OCS Group
    • Working Days: Monday to Friday 08.30 - 16.30.
    • Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract…
    • Identify, select, develop and manage new supply chain to support future business through a rigorous evaluation process, ongoing performance measurement,…
    • Identify, select, develop and manage new supply chain to support future business through a rigorous evaluation process, ongoing performance measurement,…
    • The approach adopted throughout the business is to encourage and support every employee in achieving their career aspirations.
  • View similar jobs with this employer
    • Working Hours: Monday - Friday, shift rotation between hours 7am - 7pm.
    • As part of your role, your key responsibilities will include, but are not limited to:
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    • Working Pattern: Monday - Friday, with varied shift patterns 7am-7pm.
    • As part of your role, your key responsibilities will include, but are not limited to:
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    • Lead or support investigations into ER issues, ensuring thorough, fair, and timely resolution.
    • This role is pivotal in providing expert guidance and support on…
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    • Ensure teams have the tools, training and support required to deliver a safe and effective service.
    • We are looking for an experienced Regional Engineering…
    • Provide technical support to the wider operations.
    • Provide on hands Technical support & Training.
    • Becoming the Subject Matter Expert of the site infrastructure…
    • Working with HoSO and SAE, support the delivery of OCS’s Safety, Technical and Quality Assurance Competence Management System (CMS) on the account.
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    • Days of Working: This position will be based at Hastings Building, University of Sussex, working working hours from 08:00 to 16:00 with a 30 minute break Monday…
    • Contract mobilisation and operational support.
    • A Senior Project Manager will be a solution driven individual that can demonstrate a willingness to engage, drive…
    • Develop and maintain compliance registers, safe operating procedures and compliance documentation to support audit readiness.
    • OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.
    • Degree qualified or CIPD equivalent.

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Job Post Details

Operations Administrator
OCS Group
·
3.4
Hucknall NG15 7SZ
•
Remote
Permanent
Apply now

Job details

Pay information not provided
Permanent
Remote in Hucknall NG15 7SZ

Full job description

About The Role:

The Administrator will be responsible for managing incoming calls, high levels of Planned maintenance and reactive maintenance work coming through from external clients.

Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below

Key Responsibilities:

  • Administer PPM’s to Engineers.
  • Administer work orders with engineers
  • Administer for all responsive repairs; liaising with tenants, client, contractors and external parties.
  • Scheduling work across all stated contracts
  • Reacting to emergencies raised by the client and overseeing engineer's attendance
  • Plan efficiencies of location and response time improvements
  • Administer PPM’s / WAF’s to Subcontractors.
  • Taking ownership of workload daily
  • Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
  • Handling customer complaints or queries via telephone, email or letter.
  • Manage completion of PPM’s on Maximo.
  • Manage completion of reactive tasks on Maximo.
  • Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
  • Control and issue engineer’s uniform.
  • Client liaison
  • Occasion support to ACM, CM
  • Production of monthly performance report.
  • Management of Contract performance schedule.
  • Chasing subcontractors’ reports/schedules
  • To achieve the teams agreed performance targets and ensure that SLA’s are met

Essential Hiring Criteria:

  • IT Knowledge –
    • MS Office
    • CAFM Systems
  • Facilities Management experience
  • Experience of working in financial performance penalties
  • Strong organisation skills and a high attention to detail
  • General knowledge of Intranet services
  • Happy to work as part of a team or under own initiative.
  • Good communication skills.
Preferred:
  • PFI Experience
  • Technical Knowledge/Experience
  • Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
  • Excellent communication skills and ability to work well as part of a team
  • Ability to work in a fast-paced environment, multitask and make effective decisions quickly
  • Experience of working in financial performance penalties

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.


Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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