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    • Be based in the UK and able to attend the local ITCS office associated with this role.
    • Diagnose and resolve issues across Microsoft 365, endpoints, networks,…
    • Previous experience working in an office or support role.
    • Modern, self-contained countryside offices with free parking.
    • Tech-Savvy and AI knowledge.
    • Candidates may be expected to work from the London office up to 5 days per month.
    • This is a hybrid role with a base location offered at one of our offices in…
  • View similar jobs with this employer
    • Full time office based, Leeds LS11.
    • Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies,…
    • Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google.
  • View similar jobs with this employer
    • * Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google.
    • On-site installations at client offices.
    • Microsoft 365 (including Entra ID, Exchange, SharePoint, OneDrive).
    • Location:* Leeds and surrounding areas.
    • Microsoft 365 migrations (Entra, SharePoint and Exchange).
    • Do you have commercial experience supporting both Microsoft 365 and Windows Server environments?
    • Solid admin skills in Microsoft 365, Azure (Entra ID), and Active Directory.
    • The IT Support Engineer position is a full-time, permanent position, based at our…
    • This is an office-based role at our Leeds office, with occasional hybrid working available by arrangement, plus occasional client site visits.
    • Free in-office fruit basket.
    • Free onsite yoga (North office).
    • Microsoft 365 – Administration of Microsoft 365 services including Exchange Online, Teams,…
    • Free Microsoft Office 365 for personal use on up to five machines.
    • Learning Resource Centre & Digital Assistant*.
    • Monitor and support print services.
    • Strong computer skills including Microsoft 365.
    • Evotech Technical Services, part of the Evotech Group are one of the country’s leading providers of technical…
    • Good working knowledge of Microsoft Office 365.
    • £30k per annum Full Time.
    • This role is 22.5 hours a week (3 days), salary will be pro rata at £18k.
    • Free Microsoft Office 365 for personal use on up to five machines.
    • Salary:* £13.87 per hour.
    • Reference:* REC2428 | Closing Date: Sunday, 26th July 2026.

Job Post Details

ITCS logo

IT Engineer (Level 2 – Support Desk & Field) - job post

ITCS
3.7 out of 5 stars
Leeds
£26,000 - £35,000 a year - Permanent, Full-time

Job details

Pay

  • £26,000 - £35,000 a year

Job type

  • Permanent
  • Full-time

Location

Leeds

Benefits

Pulled from the full job description

  • Referral programme
  • Employee mentoring programme
  • Employee discount
  • Gym membership
  • Free parking
  • Additional leave
  • Company pension

Full job description

For full job advert – please visit our website: https://www.itcs.co.uk/company/careers/

Who are ITCS?
At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing team of remote workers across the UK. We deliver IT, Cyber Security, Telecoms, and Digital services nationwide, focused on building a flexible, modern workforce without compromising on team culture or support.

The Role
We’re looking for a Level 2 Engineer to join our Support team at ITCS, working remotely from home and based in or around the Leeds area.

This is a primarily home-based role, providing remote technical support to a wide range of customers across Microsoft 365, cloud platforms, endpoints, networking, and telecoms environments. As part of the role, you'll also carry out planned on-site visits to customers in the area for installations, troubleshooting, project work, and hands-on support when required.

You'll work closely with both customers and internal teams to diagnose technical issues, deliver outstanding customer service, and help maintain secure, reliable, and high-performing IT environments.

The role is ideal for someone with previous MSP experience who enjoys problem-solving, working across a broad range of technologies, and building strong customer relationships. You'll thrive in a varied role that combines the flexibility of working from home with occasional field-based engineering.

At ITCS, career progression is a major focus within our Support Department. You'll gain exposure to a wide range of technologies, receive ongoing training and industry-recognised certifications, and be supported in developing your technical expertise as you progress towards Senior Engineer, project delivery, and specialist technical roles within the business.

Benefits of a Support Engineer:

· Competitive salary with annual reviews, plus bonus and commission structure

· 22+ days holiday + bank holidays (increasing with service), plus your birthday off and Life Event Days

· Fully funded training and certifications with clear progression pathways

· Access to Perkbox benefits portal, wellbeing support, gym contribution, and counselling services

· Flexible working with a strong team culture and regular company events

· Access to company fleet vehicles

Requirements of the Support Engineer Level 2

· Minimum 2 years’ experience in an MSP or fast-paced IT support environment

· Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)

· Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting

· Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)

· Experience with RMM tools and service desk/ticketing systems

· Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting

· Strong communication skills with the ability to manage workload independently

Responsibilities of the Support Engineer Role

· Provide 2nd line remote support via the service desk across a wide customer base

· Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments

· Support and maintain cloud systems, user accounts, and security policies

· Assist with telecoms and VoIP-related support queries

· Escalate complex issues to Level 3 engineers, collaborating through to resolution

· Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base

Eligibility Criteria
To be considered for this role, applicants must:

  • Be prepared to complete a DBS check as part of the induction process.
  • Be based in the UK and able to attend the local ITCS office associated with this role.
  • Have full right to work in the UK (we do not offer visa sponsorship).
  • Provide accurate and verifiable employment history.

We reserve the right to withdraw applications that do not meet these criteria.

ITCS is an equal opportunities and Disability Confident employer. We welcome applications from all backgrounds and are happy to make reasonable adjustments throughout the recruitment process. Please note that the responsibilities outlined in this advert are not exhaustive and may evolve in line with business needs and the continued development of the role.

Pay: £26,000.00-£35,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Employee mentoring programme
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Application question(s):

  • When are you available to start?

Experience:

  • IT Support: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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