Office jobs in Newmarket

Background: IMPAKT Housing & Support has been providing homes and support to people with complex needs since 1991. We are a Registered Social Landlord, registered charity, and Psychologically Informed Environment (PIE) provider, and we take all three seriously. We directly house over 400 people across Bedfordshire, Cambridgeshire, and Northamptonshire who have experienced homelessness, domestic abuse, or trauma, and we work hard every day to make sure that a home with IMPAKT is the stable foundation from which people can rebuild their lives.

Beyond our directly managed provision, we deliver domestic abuse outreach services across the East of England, operate a community food larder, and run social enterprise retail stores. We are also developing a growing partnership housing model, working alongside specialist third-sector organisations across the Southwest, Kent, and North and South Yorkshire to extend our reach.

Our approach is rooted in trauma-informed, psychologically informed practice. We believe that understanding what has happened to someone, rather than focusing solely on their presenting behaviour, is the key to supporting lasting change. It shapes how we design our services, how we train our staff, and how we show up for the people we support every single day.

We are a registered provider and charity, and we take our responsibilities seriously. We maintain high occupancy, low rent arrears, and strong governance standards because sustainable, well-run services are how we protect the people who depend on us.

We look for staff who are genuinely motivated by making a difference, people who will go the extra mile not because they are told to, but because they care. In return, we offer a competitive remuneration package, real investment in your development, and a working environment where your contribution to ending homelessness is recognised and valued.

IMPAKT Housing and Support is an equal opportunities employer

This role is subject to safer recruitment checks, including an enhanced DBS check, reference checks, and employment history verification. We are committed to safeguarding residents and service users of all ages and expect all staff to uphold our safety and protection standards.

Job Purpose: To be a part of the friendly, proactive Domestic Abuse Support Service (DASS) team, providing bespoke community-based support, advice and advocacy services for individuals and families subjected to domestic abuse in Cambridgeshire and Peterborough areas. Based on the needs and wishes of the individual, develop appropriate support and safety plans to help people to remain safely in their own home or in alternative accommodation suited to financial means and individual requirements.

Our Values:

• Aspirational - We believe everyone can be the best they can be and dream big dreams.
• Caring - We believe everyone should be cared for.
• Empowering - We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.

Current office is based in Peterborough - Shortly moving elsewhere in Cambridgeshire (TBC)

Main Duties and Responsibilities:

• Be responsible for a caseload of clients (women, children, men and families) as directed by the Team Leader
• Work in a trauma informed way to understand the needs and wishes of the individual
• Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan
• Work in partnership with other agencies supporting clients – i.e. MARAC/ IDVA/ drop in surgeries at community locations/ attend court hearings where necessary
• Support individuals and families to remain safely in own home where appropriate
• Source accommodation suited to client’s financial means, safety needs and individual requirements
• Support to get additional home security where required
• Assess financial capability/ support with accessing welfare benefits
• Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required
• Support to set up utilities, source & purchase furnishings/ white goods etc.
• Access funding to assist individuals with costs where access to money has been identified as a barrier – i.e. to assist with securing deposits, relocation costs, white goods etc.
• Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
• Ensure clients understand their rights and responsibilities within the service
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Perform appropriate health and safety checks, risk assessments and maintain records
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards

Additional duties and responsibilities:

• Communicate effectively with external professionals working with clients, attending meetings where necessary
• Use the InForm software management system to accurately record client information, updating as appropriate
• Be flexible to the changing needs of the organisation and its service users
• Abide by the organisations staff working policies and procedures
• Promote the aims, purposes, mission and services delivered by the organisation
• In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation

Skills & Experience Required

• Working with people who have experienced trauma
• Helping vulnerable people to manage their needs and working with them to identify strengths and develop life-skills
• Experience of sensitively assessing, responding to and monitoring clients' needs and risks
• Good analytical skills to assess the needs and establish effective support of clients. Competent in risk assessment/ safety planning
• Ability to build supportive relationships with clients whilst maintaining professional boundaries
• Good written and verbal communication skills and the capacity to engage and communicate with individuals at all levels
• A good understanding of the experiences and issues facing those fleeing domestic abuse
• Good understanding of Safeguarding and what constitutes abuse
• Highly committed to improving the lives of individuals and families fleeing domestic abuse through feelings of improved safety and wellbeing
• Ability to work flexible hours including occasional evenings and weekends
• Full driving licence and access to car
• Clean enhanced DBS check

Hours:

• 37.5 hours per week, Mon-Fri, 9AM-5PM. : This is a hybrid role, combining working from home with office and community-based face-to-face delivery in the Cambridgeshire area.

Pay: From £28,000.00 per year

Work Location: In person